Course Tag: Communication Skills

Check out our Communication Skills Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

A person provides a presentation to an audience.

Powerful Presentation Skills – Your Body Language Speaks Loudly

Course Details Whether presenting to a small group or a large audience, this video course will help you improve your speaking skills. You’ll learn preparation techniques and essential delivery skills to help you feel more confident and in control when speaking publicly. Overcome nervousness or uneasiness, and leave a lasting impression with your dynamic and […]
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A well-dressed professional provided a powerful presentation to a group.

5 Essentials for Powerful Presentations

Course Details Presentations can be dull for audiences. People feel nervous when presenting. Peter Quarry and Eve Ash cover five essential areas for powerful presentations. These include memorable ways to commence, managing anxiety, succinct and sign-posting information, maintaining audience engagement, relaxed body language, telling a story, and finishing with a bang. What you’ll learn
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A designer reviews ideas for a presentation they are crafting.

Creating Effective Presentations

Course Details This course is designed for managers presenting to customers, teams, or decision-makers. Effective presentations require organizational skills, insight, technical abilities, and courage. Although public speaking can be intimidating, this course will guide you through the steps to methodically plan and execute your presentation. You will learn to plan and organize your topic, choose […]
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A public speaker looks out on a crowd confidently while addressing questions.

Public Speaking and Presentations Made Simple

Course Details This course will help you improve your presentation skills and captivate your audience. You will learn how to grab and hold your audience’s attention, make a memorable point, and organize your material in an easy-to-follow way. Using our proprietary SpeechBuilder tool, you’ll build a compelling presentation while taking the course. This highly interactive, […]
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A public speaker uses hand motions while addressing a crowd.

The Art of Public Speaking

Course Details This course teaches the art of public speaking, designed for anyone who needs to improve their speech delivery, oral presentation skills, or public speaking confidence. Learn how to build actionable awareness and create a lasting impact on your audience. What you’ll learn
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A professional sits at a table as they address their remote team through a headset.

Roles and Responsibilities of a Team Leader – New Leadership

Course Details A team leader provides direction, instructions and guidance to a group of individuals. An effective leader will get the best out of their team.  In this short course, we look at the role of team leader, the responsibilities and what you need to do to lead a team. This course is aimed at […]
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Person reviews information on their computer.

What is Self Determination Theory?

Course Details In this course, you will learn about the three psychological needs that humans require for motivation and cooperation in an organizational setting. You will discover the nutriments of relationships, competency, and autonomy, as Edward Deci and Richard Ryan identified, and how they lead to increased problem-solving ability, creativity, and motivation. The course will […]
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Person addresses a remote team through a video call while presenting an idea.

Influence: Getting Others to Follow Your Lead

Course Details Likability is the core of all positive interpersonal relationships. This course will show you how to increase your likability and create good impressions that inspire others to take action. Discover the key things to note regarding how your body language, speech, and energy levels influence others. What you’ll learn
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Person reviews a presentation they are planning for a team they manage.

Leadership 201

Course Details Learn the basic principles of leadership and develop management skills to build a successful team with training from ILM, the UK’s top voice on leadership and management. Whether new to management or looking to improve team performance, this course will equip you with the knowledge and tools to become an effective leader. What […]
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A manager sits at a computer as they review a new presentation they created.

Leading with Empathy

Course Details With new skills required in today’s rapidly changing world, empathy is crucial for solid leadership. You will join Tim Spengler in this course to learn about becoming a more empathetic leader. Gain tools and strategies to create a happier, healthier, and more productive work environment. This course will equip you with the skills […]
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