Course Tag: Communication Skills

Check out our Communication Skills Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

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Be In Control and Manage Time More Effectively

Course Details Time management skills are critical for professional success. This course will help you get the most out of your day as you’re introduced to tools and guidelines to manage your time more effectively and be in control of your workload rather than spending each day reacting to crisis after crisis. Also, this will […]
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Surviving Team Conflicts

Course Details Too much energy is wasted on wars at work. Peace and harmony is good for health and well being. This interactive course is designed to help teams work together more cooperatively by resolving and mediating conflicts, and developing powerful strategies to improve their collaboration. Plot: Carol is attempting to mediate a dispute between […]
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Woman in striped shirt talking to two men seated at a work table

The 5 Options of Conflict Resolution

Course Details It’s is inevitable that you will need to one day resolve conflict. Be better prepared by understanding the 5 options for conflict resolution that can assist you in the process. This course comes with additional materials to help you implement the learning, including three key actions to take, a blueprint for self-coaching, and […]
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Conflict Management: Practical Tools for Handling Conflicts at Work

Course Details Conflicts happen at every level in the corporate world. Disagreements can derail mergers and acquisitions, disrupt relevant departments from working together on projects, and disrupt overall productivity. Maurice Schweitzer, author of Friend & Foe, shares practical tools for handling conflicts at work and promoting successful collaboration. According to Maurice, all relationships contain elements […]
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Angry man talking to colleagues on a laptop

Resolving Conflicts in the Workplace

Course Details Best-selling author Jon Wortmann uses his experience in teaching conflict resolution to corporates for 25 years to deliver a powerful workplace skill. It need not mean everybody getting riled up or avoiding each other. Conflicts can be great idea generators, and organizations such as Google have proved it. Tap into it. What you’ll […]
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Woman with a serious facial expression talking to two men at a table

Basics of Having Difficult Conversations

Course Details This course provides an introduction to handling difficult conversations. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your ability to conduct challenging conversations. The course is for anyone looking for a clear, easy to understand introduction on the best way to handle difficult conversations […]
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Two men seated at a table with coffee mugs talking

Difficult Conversations: How To Become a Master of Them

Course Details Are you negotiating for a promotion, having to give critical feedback to colleagues, or dealing with performance issues and grappling with interpersonal conflict? No longer will you shy Away or feel unprepared for conversations in the workplace. You’ll feel prepared to go through the conflict and come out with constructive results. These skills […]
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Dealing With Difficult People

Dealing With Difficult People

Course Details Anyone who can effectively deal with difficult people and situations enjoys a real advantage in the workplace. Next time, be prepared. In this course, you’ll look at what bugs you, who you are and why you respond the way you do, how to make new changes stick and where to stand your ground […]
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Communicate With Confidence

Course Details Great communicators make great leaders. Why? A powerful message conveyed with conviction inspires confidence in your leadership, and your team is more likely to see you as the leader they are prepared to follow. This then fosters a positive team culture where team members feel valued, and everyone is clear on expectations and […]
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