Course Tag: Communication Skills

Check out our Communication Skills Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

woman writing on post-it notes hung on wall while male colleague watches

Coaching: Guiding All Forms of Customer Communication

Course Details This course emphasizes the significance of extending courteous and respectful behavior to the organization’s internal and external customers. Participants will learn how workplace conflicts, drama, or a lack of respect can hinder organizational efficiency and adversely impact customer service. The training will help foster a culture of civility and professionalism to create a […]
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Two men talking with coffee mugs in front of them

Feedback & Difficult Conversations

Course Details We all know that feedback can be a double-edged sword – it can either lift us up or bring us down. But what if we told you that the key to giving and receiving feedback starts with ourselves? In this course, we’ll teach you how to provide constructive feedback that helps you improve. […]
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Man wearing glasses talking on headset and gesturing at computer

Coaching: Providing Feedback to Those Around You

Course Details Develop your emerging leaders and help struggling employees meet their performance goals with coaching sessions. Whether you’re looking to develop your next generation of leaders or address performance gaps, coaching can help. In this course, you’ll learn the skills and strategies needed to provide effective coaching and support to help employees reach their […]
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Man and woman in office chatting and looking at computer

Coaching: Giving and Receiving Feedback

Course Details Learn how to provide effective feedback and help others improve their performance. Discover how to motivate employees and enhance relationships through feedback that accelerates learning and increases self-esteem. In this course, you’ll learn to identify behavioral gaps and avoid being judgmental. We’ll show you how to provide specific, impartial feedback to deliver for […]
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Man and woman in office chatting and looking at computer

Coaching: Mentoring Your Peers

Course Details Discover the power of peer mentoring and how it can help you grow. In this course, you will learn how to actively mentor those around you by sharing your knowledge, experience, and insights. In this course, you’ll learn how to effectively mentor your peers while being able to identify eight different types of […]
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Man wearing blue shirt and seated in front of a laptop

Workplace Communication

Course Details This interactive self-study provides an introduction to managing a team. You will use a variety of realistic examples, scenarios, and instructional challenges to learn more about what it takes to manage a team. It is the ideal starting point to begin building your critical skills. What you’ll learn
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Seated man and woman talking

Practicing Empathy in Customer Service

Course Details When an emotional customer pops up in front of you, what do you do? Listen to them and deal with their problem? Sure. But that might not be enough to make the customer feel understood. Can you be empathetic enough to provide great customer service? Having customer empathy means that you can recognize […]
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Woman with confused expression talking on phone while looking at open package box

Handling An Irate Caller

Course Details The single biggest challenge for any of us on the telephone is handling that emotionally charged customer who is looking for blood, any blood! There are times at work when we all are subjected to that difficult call. This video will arm you with the skills required to deal effectively and efficiently with […]
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Angry woman looking at cellphone in her hand while yelling

Handling Confrontational Customers

Course Details Customer service is one of the most demanding jobs on the planet. You have to be respectful, professional, and helpful, no matter what the situation or who you’re dealing with. This can be hard when you’re dealing with customers who are rude and confrontational, even bordering on abusive! Handling Confrontational Customers shows you […]
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Woman seated in an audience asking a question

The TED Approach: Asking Questions as a Customer Service Team

Course Details As a contact center representative, you’ll learn quickly that every call and every caller are unique. A solution may work for some, but not for others. New problems and complaints arise all the time and you must learn to quickly and effectively troubleshoot these issues. You might even be required to sell or […]
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