Course Tag: Communication Skills

Check out our Communication Skills Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

A manager reviews team feedback on their computer.

Leadership 101

Course Details This course introduces foundational leadership concepts, highlighting the importance of authentic leadership in maintaining a successful team. Leaders must earn their team’s confidence, respect, and cooperation to maximize effort toward achieving shared goals. What you’ll learn
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A professional stands in front of their computers.

Developing as a Leader & Manager

Course Details Establish yourself as an indispensable leader within your organization. Bad management is the main reason people leave their jobs. 50% of adults in the US have left a position to get Away from their manager. Transitioning into a leadership role can be challenging. This detailed Leadership course guides you on inspiring employees, communicating […]
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Person interacts with a virtual team on a video call.

Impactful Communication Basics

Course Details Contrary to popular belief, there are other factors besides post-training leadership in determining success. This course will emphasize the importance of setting clear expectations during the interview process for achieving high performance and retention of individuals. By establishing a clear understanding of the role, leadership, and future growth opportunities early on, participants will […]
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Man presenting to a group of people while standing in front of a whiteboard

Group-Based Learning

Course Details Interested in becoming an entry-based trainer, teacher, or facilitator? This course will connect you with essential skills and knowledge to design and deliver effective training programs to a group of learners. This course covers the entire process, from planning and organizing to delivering and assessing the program’s effectiveness. What you’ll learn
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Woman talking to an audience while taking notes on a whiteboard

Designing and Facilitating Training

Course Details This course focuses on effective training and leadership strategies. Helping you identify training needs, ensuring that leadership is on board before customizing a training program with clear goals and outcomes. Her approach prioritizes interactivity and emotional engagement to promote successful outcomes. Post-training feedback and evaluation are used to ensure that change has occurred. […]
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Person holding a marker while facing an audience and leading a discussion

Training Implementation

Course Details Learn how to create effective training programs that meet your business needs and address skill gaps with the Implementing Successful Training course. Join Sadhana Smiles and Eve Ash as they discuss the importance of using a blended learning approach to engage and motivate your team and provide ongoing feedback and evaluation to ensure […]
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Man standing in front of a chalkboard while talking to colleagues

Training Evaluation: People and Processes

Course Details This course provides a comprehensive understanding of critical observation skills relevant to individuals across all professions. Participants will learn to analyze the details beyond surface-level communication and explore the deeper meaning of various aspects of work. By training in critical observation, participants will be better equipped to understand the rationale behind people and […]
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Man thinking and talking while looking at his laptop

Training Evaluation: Your Approach to Learning

Course Details This course emphasizes the importance of continuous learning for professional development. Participants will explore various forms of continuous learning, including online communities and social learning, to continuously improve their knowledge and skill set. Participants can enhance their personal performance and career progression by consistently expanding their knowledge and skills. What you’ll learn
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Woman standing at front of room while presenting to a seated audience

Training Mastery

Course Details The course will cover the importance of understanding learners’ different learning styles and offers techniques for making training fun and engaging, such as role-plays, small group activities, storytelling, and mnemonic devices. You will learn the importance of skill-building and maintaining high energy levels to ensure practical training sessions. By the end of the […]
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Non-Trainer: Facilitation Skills

Course Details The pace of change is accelerating, so employees must continuously update their skills and explore new opportunities. In this course, you will discover that developing people involves many activities, of which training is perhaps the most important. You don’t have to become a professional trainer, but the techniques covered in this course will […]
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