Course Category: Courses

Two adults and a young girl looking at their reflection in a window

Creating Good Impressions Through Good Rapport

Course Details Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do or say in the first few minutes plays an important role in influencing the future success of that relationship. Good rapport is both conscious and unconscious. It strengthens relationships and makes them more […]
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Store clerk showcasing televisions to a couple while they shop

Improving Customer Rapport

Course Details When you make developing Customer rapport a priority, you will experience many benefits. From the very first interaction, there are things you can do to begin earning Customer trust and loyalty. Be friendly and genuine as you communicate. Always be honest and work hard to solidify your reputation as a trustworthy professional. As […]
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Two women browsing in a clothing store

Customer Service And Experience Improvement: Gain Devoted Customers

Course Details Are you looking to go above and beyond for your customers? Are you looking for that secret recipe that will take your customers from being ‘pleased’ to ‘delighted’? Do you understand the importance of customer service, but are looking for that extra actionable insight to get your business the exposure it deserves? This […]
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Female optician selling glasses in a store

Customer Experience Management: Grow Your Business With A Purpose

Course Details Experts Shaun Smith and Andy Milligan share the findings and research from their best-selling book, On Purpose: Delivering A Branded Customer Service People Love, and some of the techniques their company, Smith+Co, uses to help organisations become purposeful in the experience they deliver to customers. They use case studies to illustrate the concepts […]
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Male barista in an apron standing behind counter

Customer Experience Management: Brand Promise & Customer Loyalty

Course Details The focus of this course is predominately given to the importance of customer experience. Experts Shaun Smith and Andy Milligan will share the findings and research from their best-selling book, On Purpose: Delivering A Branded Customer Experience People Love, and some of the techniques their company, Smith+Co, uses to help organizations become purposeful […]
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Why Customer Loyalty Matters

Why Customer Loyalty Matters

Course Details Brand loyalty is the positive association consumers attach to a particular product or brand. Customers who exhibit brand loyalty are devoted to a product or service, which is demonstrated by their repeat purchases despite competitors’ efforts to lure them Away. In this course Dr. Jagdish Sheth provides an overview on Brand Loyalty and […]
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Build Resilience, Reduce Stress

Build Resilience, Reduce Stress

Course Details Kylie Bell, a leadership development expert discusses fascinating research by Dr Elissa Epel that demonstrates how telomeres in our chromosomes actually shorten in response to repeated or chronic stress. Although aging naturally shortens our chromosomes, resilient people are biologically younger than those who succumb to stress. Resilience is therefore linked to better health. […]
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Raising Resiliency - Build Tolerance for Stress

Raising Resiliency – Build Tolerance for Stress

Course Details Resilience enables us to endure stressful or difficult situations without being overwhelmed, which can impact our relationships and well-being. This course is designed to help you improve your stress tolerance skills in order to become more resilient. You will discover how moderate stress builds tolerance for stress and learn a number of stress-relief […]
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Stress Management: Stress Management Techniques

Stress Management: Stress Management Techniques

Course Details Having healthy employees will have a direct impact on company culture and success, so an understanding on how to tackle stress is vital. This course will help you avoid the cumulative effects of stress by teaching you stress management techniques that you can use daily. We will help you to understand the three […]
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Ways to Build Resilience

Ways to Build Resilience

Course Details Kylie Bell, a leadership development export, outlines useful strategies for building resilience. These include exercises for increasing mindfulness (which in turn improve telomere length) and consciously switching negative (aging) thoughts to positive. She also recommends choosing to perceive stressful situations as challenges and remembering successful situations which help energize, de-stress and build resilience. […]
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