Course Category: Courses

Information Security Governance Overview

PII Introduction and Best Practices

Course Details Personally identifiable information, or PII, is data that can identify an individual. This could include someone’s birthdate, address, phone number, etc. Think about how often you’ve entered this information online for various transactions. All of this data is being collected, analyzed, and processed by businesses and shared with other companies to gain insight […]
Read more

Personalize Self-Service With Gladly Sidekick

Course Description Gladly Sidekick is an AI and automation platform for Customer service teams, built to deliver radically personal self-service across all digital channels through Gladly Hero. Gladly Sidekick helps Customers help themselves with personalized self-service and AI-assisted communication. It works hand-in-hand with Gladly Hero so that brands can deliver radically personal Customer service at […]
Read more
Man with glasses looking at his phone

SMS Compliance Fundamentals

Course Description With incredibly high read rates, SMS can be one of the best tools to deliver messaging to Customers. That said, you’ll want to ensure you follow the right guidelines to continue successfully communicating via SMS. This guide will help you understand how to stay compliant with SMS rules and avoid downtime when texting […]
Read more
Man infront of a laptop learning about AI

AI for Modern Customer Service Teams

Course Details In this course, you will learn about artificial intelligence (AI), how it works, and how it is revolutionizing the world as we know it. We will also explore various applications of AI, including the myths associated with it. Next, we will discuss the importance of personalization in Customer service, why it is critical […]
Read more
Analyst reviewing data dashboard while taking notes.

Agile Business Processes

Course Details Have you heard the term “Agile” thrown around in your projects but never been properly instructed on how to get the most from the methodology? Have you been using Agile Project Management methods for some time and are looking for ways to improve your execution? Have you recently been put in charge of the budget for […]
Read more
GDPR Overview

GDPR Overview

Course Details This course covers GDPR, a data protection law designed to safeguard the personal data of EU citizens in the face of global data transfers and increasing privacy threats. What you’ll learn
Read more
An analyst takes a phone call as they review data on their computer.

Advanced Statistics and Data Mining for Data Science

Course Details Learn the art of Data Science in this comprehensive video course. Covering techniques and theories from statistics, computer science, and machine learning, you’ll master various data mining and statistical techniques. The course starts with an overview of data science projects and compares statistics and data mining. You’ll learn predictive/classification modeling using a statistical, […]
Read more
Two individuals review data together on multiple monitors.

Basic Statistics and Data Mining for Data Science

Course Details This video course provides a step-by-step introduction to data science, covering analysis and basic statistics. Learn how to analyze data and identify relevant summary statistics based on the type of data you have. What you’ll learn
Read more
Individual practices their Javascript on their computer.

Javascript for Beginners

Course Details This comprehensive course is ideal for beginners new to JavaScript or those with some prior experience. With practical projects, you’ll gain a thorough knowledge of JavaScript and be able to apply what you’ve learned. What you’ll learn
Read more
Individual reviews and works on their Javascript skills.

Javascript 101

Course Details Learn the basics of JavaScript programming language with this beginner-level course. Whether you’re new to coding or just new to JavaScript, this course is designed to help you get started. You’ll start from the very beginning and learn everything you need to know, even if you don’t have a code editor installed on […]
Read more