Course Category: Courses

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Gladly Routing Behavior for Agents

Course Description Agents are on the frontline, working to delight customers with excellent service. While focused on these interactions, Gladly systematically matches Agents with the right Customers at the right time. In this course, you will learn how and when Gladly routes Customers to you as an Agent. What you’ll learn Who should take this […]
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Personalize Self-Service With Gladly Sidekick

Course Description Gladly Sidekick is an AI and automation platform for Customer service teams, built to deliver radically personal self-service across all digital channels through Gladly Hero. Gladly Sidekick helps Customers help themselves with personalized self-service and AI-assisted communication. It works hand-in-hand with Gladly Hero so that brands can deliver radically personal Customer service at […]
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Man with glasses looking at his phone

SMS Compliance Fundamentals

Course Description With incredibly high read rates, SMS can be one of the best tools to deliver messaging to Customers. That said, you’ll want to ensure you follow the right guidelines to continue successfully communicating via SMS. This guide will help you understand how to stay compliant with SMS rules and avoid downtime when texting […]
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Two individuals review a computer showing the data behind their small business.

Introduction To AI For Businesses

Course Details Does the concept of artificial intelligence intrigue you but you’re not sure where to start? Does technical terminology make it hard for you to fully comprehend what AI is and what it does? Do you need help understanding the applications of AI beyond a basic level? If so, this is the course for […]
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A person looks over their data on various monitors while relaxing with a coffee.

Data and Artificial Intelligence

Course Details This course explains the meaning and strategic value of big data, intelligent data, and data science in professional contexts. You will also learn the importance of integrating data into a company’s corporate culture before creating new business strategies, regardless of the core business. Students will learn how companies like Uber, Airbnb, Netflix, SNCF, […]
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Promises and Challenges of AI

Course Details This course explores the impact of digital technology in our daily lives and will help you anticipate future changes. The course will also focus on artificial intelligence and other cutting-edge technologies like robotics, blockchains, virtual reality, and biotechnology. By examining current developments in these fields, students will better understand what the future may […]
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Individual works on computer while sitting down.

Evolution of AI

Course Details In this course, you will learn about the evolution of artificial intelligence (AI). We will also define what intelligent agents are and explore the meaning of artificial general intelligence. Next, we will debunk some common AI myths. You will also learn about the elements of AI, including machine learning and deep learning in […]
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A remote team has a friendly discussion together on a video call.

Relationship Building With Virtual Teams

Course Details Do you want to learn practical strategies to improve communication, rapport, and trust in a remote work environment? Take advantage of this opportunity to enhance your virtual team management skills and take your team to the next level! Join Kylie Bell as she emphasizes the importance of building relationships, understanding different cultures, and […]
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A remote team collaborates by doing a tablet exercise together.

Boost Remote Team Collaboration

Course Details Virtual teams who aren’t collaborating efficiently and effectively up to 17% of their productivity. Over time, that adds up to a substantial loss that no team can afford. You certainly don’t want the downside of a virtual team environment to outweigh the positives.  In this course, gain skills in setting up new communication norms and building an […]
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A remote worker sits comfortably while using their phone and laptop for work.

Keeping Motivation High In Your Remote Team

Course Details In this course, you’ll learn how to maintain motivation and productivity in virtual teams with this course. Discover the micro-skills necessary to foster a cohesive team culture and drive towards shared goals. What you’ll learn
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