Course Category: Courses

Basics of a Good, Well-Rounded Communicator

Basics Of a Good, Well-Rounded Communicator

Course Details Are you someone looking for a clear, easy-to-understand way to improve your communication skills? This course is designed to help you build your effectiveness as a manager or leader through an interactive, self-study e-learning course that provides an introduction to communication. Using a range of realistic examples, scenarios, and challenges, this is the […]
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Use and Manage the Answers Knowledge Base

Course Description Knowledge is power! That saying can’t be more true in Gladly through the marvelous ‘Answers’ feature. Answers is used to power knowledge base information for Help Center, and Glad App, including Agent-specific FAQs and help information. What you’ll learn Who should take this course Answer Administrators, Team Managers, and Administrator user roles.
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