| REQUIRED USER ROLE Administrator, Team Manager |
Conversations and Tasks in each Inbox are sorted in descending order, with the most recently updated Conversation or Task at the top.
You can choose to re-sort them in reverse order (i.e., oldest Conversation or Task at the top and most recently updated at the bottom) by clicking the down caret icon at the top right corner of the Inbox.
To put them back in descending order, click 
/
.
Hovering over / displays the sort tooltips.
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