Table of Contents
Check shipment statuses and determine whether they are within SLA. The Conversation will be transferred to an Agent when the shipment speed and status values equal 0. This Action creates the withinTrackingSLA and trackingResponse Memories.
Integrations Required #
This Action does not have any required integrations.
Required Memories #
- trackedShipments
- This means the Look Up Tracking Info Action must be added prior to the Check Tracking SLAs Action within the Thread Builder.
Memories Generated #
- withinTrackingSLA
- trackingResponse
Sub-Actions #
Delayed Shipments #
Adjust SLAs to account for delays.
Required Memories #
This Sub-Action does not require any memories.
Memories Generated #
- delayedShipments
- withinDelayedTrackingSLA
