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Features and Capabilities

Get to know the many tools available to you to better serve your Customers. See Gladly Features and Capabilities to learn more.

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Sign Up for Release Notes and Product Updates

Sign up to receive important product release updates and notifications.

Features and Capabilities

Get to know the many tools available to you to better serve your Customers.

Introduction to Support

An overview of how to set up your Support account.

Set Up SMS

Set up SMS number for inbound and outbound text messaging.

Most Popular

Invoice and Billing Overview

Understand the types of invoices you may get from Gladly and what to expect in each one.

Implementation Packages

Gladly offers multiple implementation packages tailored to your needs and r...
Set Up Voice & IVR

Background Setting up the Voice service is a way for Customers to dial in a...
Answers Setup

Background Answers allow Agents to use templates when responding to Custome...

Contact Support

Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.

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