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Gladly Implementation

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
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Set Up Gladly Workflows

Setting up efficient workflows in Gladly is crucial to to ensure future success on the platform. From configuring your agent Rules, Agent Statuses and Relationship Labels to setting up your SLAs and inboxes, there are many bases teams will need to cover. Explore these documents to see step-by-step instructions on creating or adjusting your workflows.

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Sign Up for Release Notes and Product Updates

Sign up to receive important product release updates and notifications.

Features and Capabilities

Get to know the many tools available to you to better serve your Customers.

Introduction to Support

An overview of how to set up your Support account.

Set Up SMS

Set up SMS number for inbound and outbound text messaging.

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Environment Access

Background At the beginning of your implementation, Gladly will assign you ...
Invoice and Billing Overview

Understand the types of invoices you may get from Gladly and what to expect in each one.

Implementation Packages

Gladly offers multiple implementation packages tailored to your needs and r...
Difference Between Sandbox and Production

Some implementation packages include a Sandbox environment. If it does, you...

Contact Support

Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.

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