X

Gladly Implementation

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Post Launch Steps

Table of Contents

Background #

Your implementation team will roll off your project at this moment, and you will be formally introduced to the Customer Success program.

Goals #

Get set up and comfortable with your post-launch team

Estimated Effort #

15 minutes

Step-by-Step Tutorial & Best Practices #

  1. The implementation team will send you a Deployment Guide, which contains an overview of your setup upon implementation.
  2. You will receive a support invite notification from the support team. Please accept to file support requests!
  3. You will receive a support overview on how to contact support thereafter.

Customers who have access to a Gladly CSM will receive an invitation to do a live introduction to their CSM.

Was this article helpful?
Post Launch Steps

Hi, we'd love to hear your thoughts on this article.



0 Comments
Inline Feedbacks
View all comments

Recently Added

Sign Up for Release Notes and Product Updates

Sign up to receive important product release updates and notifications.

Features and Capabilities

Get to know the many tools available to you to better serve your Customers.

Introduction to Support

An overview of how to set up your Support account.

Set Up SMS

Set up SMS number for inbound and outbound text messaging.

Most Popular

Environment Access

Background At the beginning of your implementation, Gladly will assign you ...
Implementation Packages

Gladly offers multiple implementation packages tailored to your needs and r...
Invoice and Billing Overview

Understand the types of invoices you may get from Gladly and what to expect in each one.

Difference Between Sandbox and Production

Some implementation packages include a Sandbox environment. If it does, you...

Contact Support

Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.

Contact Us
0
Would love your thoughts, please comment.x
()
x