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Gladly Implementation

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Post Launch Steps

Table of Contents

Background #

Your implementation team will roll off your project at this moment, and you will be formally introduced to the Customer Success program.

Goals #

Get set up and comfortable with your post-launch team

Estimated Effort #

15 minutes

Step-by-Step Tutorial & Best Practices #

  1. The implementation team will send you a Deployment Guide, which contains an overview of your setup upon implementation.
  2. You will receive a support invite notification from the support team. Please accept to file support requests!
  3. You will receive a support overview on how to contact support thereafter.

Customers who have access to a Gladly CSM will receive an invitation to do a live introduction to their CSM.

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