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Lookup Adaptor

The Gladly Lookup Adaptor is an extremely useful tool that searches and retrieves customer data. With the Gladly Lookup Adaptor enabled, Gladly customers are able to add and display useful Customer information in Gladly from external data sources, which allows Agents to get a deeper understanding of individual Customers and to take additional actions.

These documents contain everything support teams will need to understand, configure, and maximize use of the Gladly Lookup Adaptor.
Lookup Adaptor Best Practices Lookup Adaptor FAQs

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The collection of Message Automation APIs is used to facilitate communication.
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Initiate new work for an Agent in Gladly via Create Task API or by sending an email.

Most Popular

Transaction Cards

This guide gives detailed information on transactions and their use.
Introduction

The Gladly Lookup Adaptor is a piece of middleware you build, host, and mai...
Auto-Linking, Basic Search and Detailed Lookup

This guide provides detailed information for Customer Lookup queries.
Actions

Background Imagine being able to add a button to a transaction card that al...

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