Gladly Developer

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Lookup Adaptor

The Gladly Lookup Adaptor is an extremely useful tool that searches and retrieves customer data. With the Gladly Lookup Adaptor enabled, Gladly customers are able to add and display useful Customer information in Gladly from external data sources, which allows Agents to get a deeper understanding of individual Customers and to take additional actions.

These documents contain everything support teams will need to understand, configure, and maximize use of the Gladly Lookup Adaptor.

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