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Lookup Adaptor

The Gladly Lookup Adaptor is an extremely useful tool that searches and retrieves customer data. With the Gladly Lookup Adaptor enabled, Gladly customers are able to add and display useful Customer information in Gladly from external data sources, which allows Agents to get a deeper understanding of individual Customers and to take additional actions.

These documents contain everything support teams will need to understand, configure, and maximize use of the Gladly Lookup Adaptor.
Lookup Adaptor Best Practices Lookup Adaptor FAQs

Recently Added

App Platform Documentation

All App Platform documentation is currently hosted on our interim documenta...
Manage Public Answers

Introduction Manage Public Answers via API as another way to manage and upd...
Delete Customer Profiles

Introduction Delete Customer Profiles individually or in bulk using the Del...
Default API Rate Limits

Organizations that send many requests quickly may see error responses as st...

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Introduction

The Lookup Adaptor is a piece of middleware you build, host, and maintain t...
Transactions

This guide gives detailed information on transactions and their use.
Auto-Linking, Basic Search and Detailed Lookup

This guide provides detailed information for Customer Lookup queries.
App Actions

Background Imagine being able to add a button to a transaction card that al...

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