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Gladly Developer

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Data Integrations

Integrating Gladly with your CRM, ERP, and other systems is crucial if your support team needs to ingest conversion events, contact center performance data, Conversation contents, and more. Explore the documents in this section to learn about sessions, Report Names and corresponding metricSets, and more.

Recently Added

App Platform Documentation

All App Platform documentation is currently hosted on our interim documenta...
Manage Public Answers

Introduction Manage Public Answers via API as another way to manage and upd...
Delete Customer Profiles

Introduction Delete Customer Profiles individually or in bulk using the Del...
Default API Rate Limits

Organizations that send many requests quickly may see error responses as st...

Most Popular

Introduction

The Lookup Adaptor is a piece of middleware you build, host, and maintain t...
Transactions

This guide gives detailed information on transactions and their use.
Auto-Linking, Basic Search and Detailed Lookup

This guide provides detailed information for Customer Lookup queries.
App Actions

Background Imagine being able to add a button to a transaction card that al...

Contact Support

Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.

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