A quick way to test and get familiar with the Gladly Webhooks is to utilize webhook.site, a webhook debugging tool.
You can always use other methods, like building your own application, but we’ve found that Postman provides an easily consumable UI to make API calls.
Generate a webhook URL #
- Go to https://webhook.site/.
- Copy the webhook link under “Your Unique URL”.
Setup Gladly webhook #
Setup your desired Gladly webhook using the webhook.site link you created above. Remember to turn on the webhook!
Refer to this document to understand when events are triggered.
For example, below we see a webhook configured for whenever a new Customer Profile is created on Gladly.
Test events #
You will start seeing webhook events and payloads in your webhook.site page, which showcases payloads Gladly sends to webhook URLs when certain events occur on Gladly.
Use the left-hand side tab in order to navigate between distinct events. For example, below we see a PING event sent when the webhook was created, and a CUSTOMER_PROFILE/CREATED event sent when a Customer Profile was created.
Turn off webhook #
Remember to turn off webhook in Gladly when done testing.