Course Tag: Training

Check out our Training Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Enhancing Service by Listening

Enhancing Service By Listening

Course Details When we care we listen to needs. Then we can provide excellent service. This entertaining and stimulating program is designed to help you develop positive attitudes to service, build passion for service excellence and improve face to face and phone service skills. Plot: Service is integral to Cutting Edge; if a client is […]
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Woman smiling while looking at her computer

Mastering Customer Service

Course Details An effective customer service strategy is not just about answering the phone. It’s about providing value to the customer throughout their entire experience with your company. Don’t just “deal with your customers.” Help them and offer solutions that could enhance their experience with you. Be the best version of yourself, available to them […]
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Man buying a bouquet of flowers from a woman florist

Delivering Sensational Customer Service

Course Details Consistent Sensational Service shows how caring for customers and what they’re going through, especially in tough times, builds trust. Customers love to do business where they feel happy and satisfied. And when it is consistently excellent service, satisfied customers will keep coming back to you. They will tell others about the wonderful service […]
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Two women shopping in a store and looking at a pink sweater

Customer Service 101

Course Details This interactive self course provides an introduction to customer service. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your customer service skills through clear, easy to understand introduction to developing your customer service skills What you’ll learn
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Improving Remote Worker Health & Wellbeing (CPD Certified)

Improving Remote Worker Health & Wellbeing (CPD Certified)

Course Details The health and well-being of your employees should be top priority, whether they work on site, in an office or remotely. When leading team members who work from home, it can be easy to neglect physical and emotional needs, but out of sight should never mean out of mind. What you’ll learn
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