Course Tag: Training

Check out our Training Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Two individuals review a computer showing the data behind their small business.

AI Fundamentals for Business Professionals

Course Details This course has been designed for business professionals needing a well-rounded introduction to Automated Intelligence and use cases for business professionals. In the course, we provide both insight and demonstrations to get you started on your roadmap for business success using AI tools. Artificial intelligence (AI) refers to the simulation of human intelligence […]
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A person looks over their data on various monitors while relaxing with a coffee.

Understanding Artificial Intelligence

Course Details Unlock the power of AI to transform the way you work. Guided by senior futurist and expert Garry Golden, you’ll uncover the AI player landscape, learning about the diverse entities shaping AI’s future and their significant impact on businesses. Dive into the dynamics of human-AI relationships to understand the potential and challenges of […]
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Incorporating AI in Business Strategies

Course Details This course explores the significance of integrating AI into modern business practices. It highlights AI as a powerful ally that can amplify business processes and identify potential opportunities in the market. The course emphasizes the accumulation of vast amounts of data by businesses and the benefits of utilizing predictive AI models to generate […]
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Individual works on computer while sitting down.

Introduction to AI

Course Details This course will delve into the exciting world of AI, and explain exactly what it means, examples of current uses, the different types of AI, and how we can benefit from them. What you’ll learn
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Becoming an Organization Focused on Continuous Learning

Course Details Learn how to create a learning culture for success in your organization. Gain executive support and incorporate learning into your mission, goals, and value statements. Get everyone on board and establish easy-to-use systems to make learning a part of corporate behavior. Increase productivity, profits, personal development, and job satisfaction for your organization and […]
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Train The Trainer: Essential Elements For Crafting High-Quality Training Courses

Course Details This course teaches trainers how to design engaging content that effectively delivering learning objectives. Participants will receive the necessary tools to create classes that capture learners’ attention and foster a desire for continued education. The training emphasizes the importance of designing content that is easy to comprehend and encourages active participation. Upon completion, […]
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Coaching: How to be a Good Mentor

Course Details How to be a Good Mentor is an ideal course for anyone wanting to develop their mentoring skills. A mentor, usually a person with more experience, provides an opportunity for a person with less experience to gain an understanding of the best ways to develop or improve necessary skills and participate successfully in […]
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How to Give Feedback

Course Details This short course explains how to use an appreciative inquiry approach to provide regular, honest feedback that enables your staff to grow in confidence and make sustainable improvements to their performance. Giving feedback is an essential part of supporting staff development in the workplace and creating a learning culture. Feedback helps to develop […]
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Focused stylish millennial businessman consulting expert, listening to professional advice from boss, coworker, mentor. Business colleagues men meeting, talking at office work table

Coaching 101

Course Details Coaching is a vital skill whether you’re looking to improve your leadership abilities, work with teams more effectively, or advance your career. Get started on your coaching journey with our interactive self-study e-learning course! This course features a range of realistic examples, scenarios, and challenges to help you build your coaching skills. What […]
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Practicing Empathy in Customer Service

Course Details When an emotional customer pops up in front of you, what do you do? Listen to them and deal with their problem? Sure. But that might not be enough to make the customer feel understood. Can you be empathetic enough to provide great customer service? Having customer empathy means that you can recognize […]
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