Course Tag: Leadership Skills

Check out our Leadership Skills Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Man presenting to an audience in a dark room

Executive Leadership Success: CEO Mastery

Course Details This course covers the crucial traits of an executive leader. We’ll explore different ways to organize your vision, presenting systems of thought to draw out unseen advantages from complex operations. You’ll also learn how to manage complex organizational systems, successfully implement strategies, and drive business growth. What you’ll learn
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Woman sitting at a desk taking a video call

People Management: Practicing Delegation

Course Details Delegation benefits managers and team members, but many managers struggle with it because they don’t feel comfortable leaving tasks in the hands of team members. This first lesson provides an overview of the concepts. In this course, you will learn about the seven levels of delegation and become more confident in delegating tasks […]
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Man smiling and sitting at a table with a laptop open in front of him

Business Leadership To Motivate Teams

Course Details In this course, you will learn all the fundamental principles of motivational business leadership to get the best out of your team and ensure they work to the best of their abilities. After all, a happy workforce often leads to satisfied customers. The happier the customer, the greater your business exposure. So, everything […]
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Woman working on a computer while taking a video call

Team Management: Employee Discipline

Course Details Have you ever had to address inappropriate or ineffective behavior? Make those moments an experience of the past as you learn how to appropriately discipline an employee. With proper implementation of the skills taught in this course, you will find that those “awkward moments” are few and far between, resulting in a better […]
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Woman working on a computer while taking a video call

People Management 201

Course Details Engaging in difficult, awkward, or emotional conversations is common in people management. This course removes the mystique surrounding these interactions and ensures you are prepared when you face them. What you’ll learn
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Man wearing blue shirt and seated in front of a laptop

Workplace Communication

Course Details This interactive self-study provides an introduction to managing a team. You will use a variety of realistic examples, scenarios, and instructional challenges to learn more about what it takes to manage a team. It is the ideal starting point to begin building your critical skills. What you’ll learn
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Woman presenting to a large audience

Team Management 101

Course Details This interactive self-study provides an introduction to management. You will use a variety of realistic examples, scenarios, and instructional challenges to learn more about what it takes to manage people. It is the ideal starting point to begin building your critical skills. What you’ll learn
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A man and woman looking at a computer together and talking

People Management 101

Course Details This interactive self-study provides an introduction to management. You will use a variety of realistic examples, scenarios, and instructional challenges to learn more about what it takes to manage people. It is the ideal starting point to begin building your critical skills. What you’ll learn
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Man demonstrating the results of a chart to another colleague on a laptop

Performance Management 101

Course Details This interactive course provides an introduction to performance management. Using a range of realistic examples, scenarios, and challenges, it’s the ideal starting point to begin building your performance management skills as a leader or manager. What you’ll learn
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Master And Overcome Remote Work Information Overload

Master And Overcome Remote Work Information Overload

Course Details Working in a remote environment has both its benefits and drawbacks. Whilst it can keep you out of the way of workplace distractions, it opens you up to a new set of distractions altogether. This often leads to something called brain overload, which makes it hard for you to think straight and remain […]
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