Course Tag: Leadership Skills

Check out our Leadership Skills Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Soft Skills

Emotional Intelligence Interpersonal Communication

Course Details Relationship management is all about interpersonal communication skills. It’s about your ability to get the best out of others, your ability to inspire and influence them, your ability to communicate and build bonds with them and your ability to help them change, grow, develop, and resolve conflict. In this course, we underline the […]
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A woman in glasses smiling and looking at the person seated to her right

How to Ask More Powerful Questions

Course Details Most breakthrough innovations began with a question such as “What if?” or a “I wonder?” We often neglect to use the power of questions to focus attention, stimulate ideas, and generate curiosity. These are all very desirable actions that can happen at the prompt of a good question. In this course, you will […]
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