Course Tag: Leadership Skills

Check out our Leadership Skills Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

A leader addresses a group of people in a friendly environment.

Leadership and Team Development

Course Details Organizations have always relied on teams in some form. But now there is more emphasis on groups of people, working in teams, taking joint responsibility for achieving standards and meeting objectives. This course explores the key factors that make teams effective and the skills required to build, strengthen and maintain the team. What […]
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A remote team has a friendly discussion together on a video call.

Relationship Building With Virtual Teams

Course Details Do you want to learn practical strategies to improve communication, rapport, and trust in a remote work environment? Take advantage of this opportunity to enhance your virtual team management skills and take your team to the next level! Join Kylie Bell as she emphasizes the importance of building relationships, understanding different cultures, and […]
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A remote team collaborates by doing a tablet exercise together.

Boost Remote Team Collaboration

Course Details Virtual teams who aren’t collaborating efficiently and effectively up to 17% of their productivity. Over time, that adds up to a substantial loss that no team can afford. You certainly don’t want the downside of a virtual team environment to outweigh the positives.  In this course, gain skills in setting up new communication norms and building an […]
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A remote worker sits comfortably while using their phone and laptop for work.

Keeping Motivation High In Your Remote Team

Course Details In this course, you’ll learn how to maintain motivation and productivity in virtual teams with this course. Discover the micro-skills necessary to foster a cohesive team culture and drive towards shared goals. What you’ll learn
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Person participates in group activity amongst their team.

Team Building and Leadership

Course Details In this course, you will learn the difference between teams and teaming, the process of teaming, where teams work collaboratively to get things done, the concept of interpersonal risk, and the part it plays in organizational success. You will learn how leadership can reduce individual risk to encourage staff members to participate in […]
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Male worker raise hand asking question at office teambuilding

Team Building 101

Course Details Almost all of us work, play, or serve on teams in some capacity, so this topic is important. A team is a group of people who are mutually dependent on one another to achieve a common goal. A team recognizes and leverages the different talents and experiences each individual brings to the table […]
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A manager reviews an article on developing diversity.

How To Start Becoming a Leader

Course Details Being a leader is everyone’s opportunity. It can be learned if you are open to new ideas and ways of working with people. This may mean accepting occasional failure and letting go of “what worked before.” After completing this course, you will be better able to adopt new ideas and practices associated with […]
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A professional sits at a table as they address their remote team through a headset.

Roles and Responsibilities of a Team Leader – New Leadership

Course Details A team leader provides direction, instructions and guidance to a group of individuals. An effective leader will get the best out of their team.  In this short course, we look at the role of team leader, the responsibilities and what you need to do to lead a team. This course is aimed at […]
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Person reviews information on their computer.

What is Self Determination Theory?

Course Details In this course, you will learn about the three psychological needs that humans require for motivation and cooperation in an organizational setting. You will discover the nutriments of relationships, competency, and autonomy, as Edward Deci and Richard Ryan identified, and how they lead to increased problem-solving ability, creativity, and motivation. The course will […]
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Person addresses a remote team through a video call while presenting an idea.

Influence: Getting Others to Follow Your Lead

Course Details Likability is the core of all positive interpersonal relationships. This course will show you how to increase your likability and create good impressions that inspire others to take action. Discover the key things to note regarding how your body language, speech, and energy levels influence others. What you’ll learn
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