Course Tag: Customer Support

Check out our Customer Support Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

A group of call center agents working while a manager oversees

Contact Center 101 Training

Course Details Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff and giving them the information that is needed to assist your customer base effectively is paramount. With our Contact Center Training workshop, participants will […]
Read more
Closeup of hands handing a loyalty credit card to a cashier

How to Maintain Customer Loyalty

Course Details Brand loyalty is one of the keys to thriving and successful business. But it’s not just about the good or services you provide, your customer service representatives plays a large in customer loyalty and preserving it. What you’ll learn
Read more
Man and woman inspecting a washing machine in a store

Behavioral Theories of Brand Loyalty

Course Details Brand loyalty means that consumers have a special interest in a particular brand, so when they continue to purchase such products, they only recognize the brand, thus giving up the attempt of other brands. Brands can exceed the product life cycle and are an intangible asset. In this course Dr. Jagdish Sheth provides […]
Read more
Man in blue sweater holding leash to small Doberman dog in a pet store

Follow-Through: Keeping Customers For Life

Course Details By establishing best practice around post-sale follow through, you can expect greater customer retention, satisfaction and upsell. The mission of every business is to create and retain customers. From this course you will understand the ten ways to create brand loyalty and how to implement the six F’s strategy to exceed customer expectations. […]
Read more
Group of young IT specialists working around a table

Excellence in Customer Service

Course Details Learn about customer service processes and explore ways to improve customer interaction effectively by identifying customers’ needs and problems. What you’ll learn
Read more
Two adults and a young girl looking at their reflection in a window

Creating Good Impressions Through Good Rapport

Course Details Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do or say in the first few minutes plays an important role in influencing the future success of that relationship. Good rapport is both conscious and unconscious. It strengthens relationships and makes them more […]
Read more
Store clerk showcasing televisions to a couple while they shop

Improving Customer Rapport

Course Details When you make developing Customer rapport a priority, you will experience many benefits. From the very first interaction, there are things you can do to begin earning Customer trust and loyalty. Be friendly and genuine as you communicate. Always be honest and work hard to solidify your reputation as a trustworthy professional. As […]
Read more
Build Resilience, Reduce Stress

Build Resilience, Reduce Stress

Course Details Kylie Bell, a leadership development expert discusses fascinating research by Dr Elissa Epel that demonstrates how telomeres in our chromosomes actually shorten in response to repeated or chronic stress. Although aging naturally shortens our chromosomes, resilient people are biologically younger than those who succumb to stress. Resilience is therefore linked to better health. […]
Read more