Course Category: Operations

Enhancing Service by Listening

Enhancing Service By Listening

Course Details When we care we listen to needs. Then we can provide excellent service. This entertaining and stimulating program is designed to help you develop positive attitudes to service, build passion for service excellence and improve face to face and phone service skills. Plot: Service is integral to Cutting Edge; if a client is […]
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Dealing with Difficult Customers: Achieving Mastery

Course Details Being able to effectively manage upset customers and their complaints is a key skill in any organization. Quite often this trying time with customers can be the make or break of a customer relationship as well as negative word of mouth. This complaints handling course will give you all the skills required to […]
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Mastering Customer Service

Course Details An effective customer service strategy is not just about answering the phone. It’s about providing value to the customer throughout their entire experience with your company. Don’t just “deal with your customers.” Help them and offer solutions that could enhance their experience with you. Be the best version of yourself, available to them […]
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Delivering Sensational Customer Service

Course Details Consistent Sensational Service shows how caring for customers and what they’re going through, especially in tough times, builds trust. Customers love to do business where they feel happy and satisfied. And when it is consistently excellent service, satisfied customers will keep coming back to you. They will tell others about the wonderful service […]
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Customer Service 101

Course Details This interactive self course provides an introduction to customer service. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your customer service skills through clear, easy to understand introduction to developing your customer service skills What you’ll learn
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Customer Experience Management: Brand Purpose & Leadership

Course Details This course’s focus is predominately given to the importance of having a brand purpose. Experts Shaun Smith and Andy Milligan will share the findings and research from their best-selling book, On Purpose: Delivering A Branded Customer Experience People Love, and some of the techniques their company, Smith+Co, uses to help organizations become purposeful […]
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Generate More Sales Leads With Social Selling

Course Details Do you understand sales methodology but have not yet mastered social selling? Do you feel as if you’re not getting the crucial results from social media that lead to sales conversations? Are you ready to learn how to use social media to develop business leads into sales conversations? Then this Social Selling course […]
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How To Use Social Media For Marketing Growth

Course Details There isn’t such a thing as having a general ‘marketing plan’ — it’s a lot more complicated than that. You must constantly change your modes and strategies depending on how your product is being marketed. Social media is a perfect example of this and requires a whole new breadth of knowledge that other […]
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Customer Experience: Mapping Customer Journeys

Course Details The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business. Nigel Greenwood spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as […]
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A group of call center agents working while a manager oversees

Contact Center 101 Training

Course Details Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff and giving them the information that is needed to assist your customer base effectively is paramount. With our Contact Center Training workshop, participants will […]
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