Course Category: Operations

Two colleagues collaborating on a laptop

Agile and Scrum Project Management 101

Course Details Get an appreciation of Agile, Agility, and AgilePM® Project Management, a best practice for Agile project management. AgilePM® Project Management is the world’s leading framework and certification for Agile Project Management is a practical and repeatable methodology that achieves an ideal balance between the standards, rigor, and visibility required for good project management, […]
Read more
Man leaning over desk while taking notes

Introduction to Change Management

Course Details This certification course provides an introduction to change management. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your change management skills. What you’ll learn
Read more
Smiling man in blue shirt holding tablet

Introduction to Project Management

Course Details This certification course provides an introduction to project management. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your project management skills. What you’ll learn
Read more
Female retail associate holding a tablet and offering help to shoppers

Communicating Your Key Value Proposition

Course Details No matter how great your product is, the messaging you use about it can solely make or break its success. Tune in and get the tips and tricks to help insure you craft the best messaging possible. About TJ WalkerTJ Walker has created numerous Udemy best-selling courses in the fields of personal development, […]
Read more
Man demonstrating the results of a chart to another colleague on a laptop

Performance Management 101

Course Details This interactive course provides an introduction to performance management. Using a range of realistic examples, scenarios, and challenges, it’s the ideal starting point to begin building your performance management skills as a leader or manager. What you’ll learn
Read more
Seated man and woman talking

Practicing Empathy in Customer Service

Course Details When an emotional customer pops up in front of you, what do you do? Listen to them and deal with their problem? Sure. But that might not be enough to make the customer feel understood. Can you be empathetic enough to provide great customer service? Having customer empathy means that you can recognize […]
Read more
Woman with confused expression talking on phone while looking at open package box

Handling An Irate Caller

Course Details The single biggest challenge for any of us on the telephone is handling that emotionally charged customer who is looking for blood, any blood! There are times at work when we all are subjected to that difficult call. This video will arm you with the skills required to deal effectively and efficiently with […]
Read more
Angry woman looking at cellphone in her hand while yelling

Handling Confrontational Customers

Course Details Customer service is one of the most demanding jobs on the planet. You have to be respectful, professional, and helpful, no matter what the situation or who you’re dealing with. This can be hard when you’re dealing with customers who are rude and confrontational, even bordering on abusive! Handling Confrontational Customers shows you […]
Read more
Woman in white shirt thinking and looking out window

Attitude in Customer Service: Resiliency

Course Details Service resiliency is the ability to recover quickly from a challenging, adverse customer situation, disruptive change, crisis, trauma, or negative stress. Learn how to cut down on the frequency of adverse situations. Implement nine steps to increase your service resiliency. What you’ll learn
Read more
Woman in blue shirt smiling and talking into headset

Attitude in Customer Service: Things to Avoid

Course Details Mistakes will happen and the key is how you handle the situation when a mistake happen. Discover eight tips for working through service mistakes and ten customer service mistakes you can avoid. Understand the five service mistakes organizations should avoid. What you’ll learn
Read more