Course Category: Operations

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The Balance Between Sales & Service

Course Details The concepts of sales and service are inextricably linked and this session explains how using a service mindset will help you sell more. A lot more! But to provide great service you have to fully understand what is most important to your customers. This course demonstrates how to get into the minds of […]
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Building a Successful Customer Experience Program

Course Details In markets saturated with options, customer experience has become a key differentiator for companies. Implementing a customer experience strategy means taking an interest in the different interactions that customers have with the company and making them as positive as possible, in order to engage customers with the brand. The challenge for the company […]
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A group brainstorms ideas around a whiteboard as they come to a decision.

Collaborative Decision-Making

Course Details This course will teach you how to use data to create value and make informed decisions. With unlimited data available, it is crucial to understand how to use it effectively. Are you ready to revise your data methodology and take full advantage of the potential benefits it offers? Join our course today. What […]
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A group sits in a circle as they discuss their team performance.

Individual and Team Performance Assessment

Course Details This course will teach you the importance of business analysis for a company’s success and how the SWOT framework can help you examine, plan, and implement business decisions. Whether planning new corporate-wide strategic goals or reviewing departmental processes, a well-executed SWOT analysis will enable you to focus on your strengths, diminish threats, and […]
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KPIs for Brand Engagement

Course Details Learn how to improve brand engagement by effectively using Key Performance Indicators (KPIs) in our course on Brand Engagement. Discover new writing styles and communication strategies focusing on branded content and multi-media used by successful brands like Red Bull and Orangina. Join our three-module course and gain the skills to create engaging content […]
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A person ponders their goals while they take notes on their mobile device.

Goal Setting 101

Course Details In this course, you will learn how to set SMART goals aligning with your future vision. You will discover effective ways to measure your progress and hold yourself accountable to achievable goals. What you’ll learn
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Professional sorting through documents.

Goal Setting at Three Levels

Course Details This course teaches you the importance of goal setting and how to set goals that balance achievable and stretch targets. Learn the three types of goals to motivate and inspire your team to achieve higher levels of performance. What you’ll learn
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How to Maintain Customer Loyalty

Course Details Brand loyalty is one of the keys to thriving and successful business. But it’s not just about the good or services you provide, your customer service representatives plays a large in customer loyalty and preserving it. What you’ll learn
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Behavioral Theories of Brand Loyalty

Course Details Brand loyalty means that consumers have a special interest in a particular brand, so when they continue to purchase such products, they only recognize the brand, thus giving up the attempt of other brands. Brands can exceed the product life cycle and are an intangible asset. In this course Dr. Jagdish Sheth provides […]
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Man in blue sweater holding leash to small Doberman dog in a pet store

Follow-Through: Keeping Customers For Life

Course Details By establishing best practice around post-sale follow through, you can expect greater customer retention, satisfaction and upsell. The mission of every business is to create and retain customers. From this course you will understand the ten ways to create brand loyalty and how to implement the six F’s strategy to exceed customer expectations. […]
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