Course Category: Gladly Software Courses

Customer Service Essentials

Course Description From best practices to supporting Customers to utilizing Gladly features, this course can help elevate your ability to delight your Customers by combining different service strategies using Gladly. What you’ll learn Who should take this course Agents or Team Manager user roles.
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Help Customers on Messaging Channels

Course Description Learn how to communicate with Customers through SMS, chat, and social Messaging Channels like Instagram Messaging and Direct Messages. What you’ll learn Who should take this course Agents and Team Manager user roles.
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How to Provide Radically Personal Service

Course Description Learn the methodologies and thinking behind what it means to provide radically personal service. What you’ll learn Who should take this course Anyone who would like to understand the methodology behind providing radically personal service using Gladly.
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How to Work With Routing and Rules

Course Description Every second matters in a busy contact center. Routing and Rules will help you optimize your workforce and keep things running smoothly. Learn how Routing and Rules can help you operate a smooth-running Contact Center. What you’ll learn Who should take this course This course is for Administrators.
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Personalize Routing With People Match

Course Description Have Customers you’d like to prioritize? Get your Customers the help they need at the right time with People Match. Learn how People Match can help you route your priority Customers to the Agents that can best help them. What you’ll learn Who should take this course This course is for Administrators.
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Build and Manage an IVR

Course Description Learn how to build a world-class IVR experience to ensure your Voice Customers are routed to the appropriate team for assistance. What you’ll learn Who should take this course This course is for Administrators.
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Set Up SMS and Voice

Course Description Learn how to set up SMS and Voice to communicate with Customers over the phone or via text through Gladly. What you’ll learn Who should take this course This course is for Administrators.
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Set Up Domains and Emails

Course Description Learn how to set up your company domains and email addresses to use for email communications through Gladly. What you’ll learn Who should take this course This course is for Administrators.
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Quick Reply Buttons for Glad App

Course Description Learn how Quick Reply enhances the chat experience for your customers with relevant options presented as buttons in Glad App. What you’ll learn Who should take this course This course is for Administrators.
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Work as a Task Only User

Course Description Learn how to receive and manage Tasks as a Task User in Gladly. What you’ll learn Who should take this course Task Only user roles or anyone who works on Tasks in Gladly.
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