A privacy policy is a statement that describes how a company collects, uses, stores, shares, discloses, and protects personal information in connection with its website or service. When customers communicate with your company, such as through a chat using Glad App, it is important to inform them that by starting a chat session, they are accepting your company’s privacy policy.
If activated, the privacy policy statement in Glad App will be displayed above the chat button before a chat session begins and will remain visible during an active chat session. This ensures that customers know and understand your company’s privacy practices before sharing personal information through the Chat feature.
The Privacy Policy setting in Glad App is deactivated by default and is configured on the Glad App configuration page.
- Click
on the top left corner of the screen. - Click Settings.
- Under the Channels category, click Glad App. The Glad App page will show you a list of your current Glad Apps.
- From the Glad App settings page, hover over the Glad App you want to configure the Privacy Policy notice and click, then click Configure.
- Scroll down to the Style section to find the Privacy Policy Disclaimer setting.
- This setting is Off by default (the box is not checked).
- Check the box to activate the setting and enter your Privacy Policy statement. For example, “By using chat, you accept
Privacy Policy.” - Note – Keep the privacy disclaimer concise and within the 140-character limit.
- Link back to your company’s Privacy Policy page by highlighting the text and inserting the link.
- Press enter/return to save the link.
- Click Save on the bottom right corner to confirm your Glad App settings update.
on the top left corner of the screen.
, then click Configure.
