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Gladly Help

Set Up Gladly Workflows

Setting up efficient workflows in Gladly is crucial to to ensure future success on the platform. From configuring your agent Rules, Agent Statuses and Relationship Labels to setting up your SLAs and inboxes, there are many bases teams will need to cover. Explore these documents to see step-by-step instructions on creating or adjusting your workflows.

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Sign Up for Release Notes and Product Updates

Sign up to receive important product release updates and notifications.

Features and Capabilities

Get to know the many tools available to you to better serve your Customers.

Introduction to Support

An overview of how to set up your Support account.

Set Up SMS

Set up SMS number for inbound and outbound text messaging.

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Invoice and Billing Overview

Understand the types of invoices you may get from Gladly and what to expect in each one.

Implementation Packages

Gladly offers multiple implementation packages tailored to your needs and r...
Set Up Voice & IVR

Background Setting up the Voice service is a way for Customers to dial in a...
Answers Setup

Background Answers allow Agents to use templates when responding to Custome...

Contact Support

Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.

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