Gladly Implementation

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Set Up Gladly Workflows

Setting up efficient workflows in Gladly is crucial to to ensure future success on the platform. From configuring your agent Rules, Agent Statuses and Relationship Labels to setting up your SLAs and inboxes, there are many bases teams will need to cover. Explore these documents to see step-by-step instructions on creating or adjusting your workflows.

Contact Support

Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.

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