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Gladly Implementation

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Set Up DM

Table of Contents

Background #

DM can be configured as an entry point in Gladly. This allows customers to interact with your agents via DM.

Goals #

Set up DM to allow inbound and outbound messaging from within Gladly

Estimated Effort #

10 minutes

Step-by-Step Tutorial & Best Practices #

See Set Up and Configure Direct Messages for instructions.

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