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Gladly Implementation

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
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Set Up Facebook Messenger

Table of Contents

Background #

Facebook Messenger can be configured as an entry point in Gladly. This allows customers to interact with your agents via Facebook Messenger.

Goals #

Set up Facebook Messenger to allow inbound and outbound messaging from within Gladly

Estimated Effort #

10 minutes

Step-by-Step Tutorial & Best Practices #

See Set Up and Configure Facebook Messenger for instructions.

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