Course Tag: Problem Solving

Check out our Problem Solving Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.
A professional sits at a table as they address their remote team through a headset.

Roles and Responsibilities of a Team Leader – New Leadership

Course Details A team leader provides direction, instructions and guidance to a group of individuals. An effective leader will get the best out of their team.  In this short course, we look at the role of team leader, the responsibilities and what you need to do to lead a team. This course is aimed at […]
Read more
Person reviews information on their computer.

What is Self Determination Theory?

Course Details In this course, you will learn about the three psychological needs that humans require for motivation and cooperation in an organizational setting. You will discover the nutriments of relationships, competency, and autonomy, as Edward Deci and Richard Ryan identified, and how they lead to increased problem-solving ability, creativity, and motivation. The course will […]
Read more
Person reviews a presentation they are planning for a team they manage.

Leadership 201

Course Details Learn the basic principles of leadership and develop management skills to build a successful team with training from ILM, the UK’s top voice on leadership and management. Whether new to management or looking to improve team performance, this course will equip you with the knowledge and tools to become an effective leader. What […]
Read more
A manager sits at a computer as they review a new presentation they created.

Leading with Empathy

Course Details With new skills required in today’s rapidly changing world, empathy is crucial for solid leadership. You will join Tim Spengler in this course to learn about becoming a more empathetic leader. Gain tools and strategies to create a happier, healthier, and more productive work environment. This course will equip you with the skills […]
Read more
A manager reviews team feedback on their computer.

Leadership 101

Course Details This course introduces foundational leadership concepts, highlighting the importance of authentic leadership in maintaining a successful team. Leaders must earn their team’s confidence, respect, and cooperation to maximize effort toward achieving shared goals. What you’ll learn
Read more
A professional stands in front of their computers.

Developing as a Leader & Manager

Course Details Establish yourself as an indispensable leader within your organization. Bad management is the main reason people leave their jobs. 50% of adults in the US have left a position to get Away from their manager. Transitioning into a leadership role can be challenging. This detailed Leadership course guides you on inspiring employees, communicating […]
Read more
Person interacts with a virtual team on a video call.

Impactful Communication Basics

Course Details Contrary to popular belief, there are other factors besides post-training leadership in determining success. This course will emphasize the importance of setting clear expectations during the interview process for achieving high performance and retention of individuals. By establishing a clear understanding of the role, leadership, and future growth opportunities early on, participants will […]
Read more
Group of people working around a table with a whiteboard nearby

Discovery through Open-Ended Questions

Course Details “The art and science of asking questions is the source of all knowledge.” – Thomas Berger Asking open-ended questions is a powerful tool to spark new ideas and discussions and develop strategic thinking, collaboration, and innovative business solutions. This course will help you demonstrate curiosity and active listening through open-ended questions — helping […]
Read more
Woman thinking and looking at a laptop screen

Strategic Thinking: Tools and Techniques

Course Details In this course, learn essential decision-making tools like the Decision Tree Model, RAM Matrix, SPADE, and BRIDGeS for multi-context decisions. Discover RACI responsibility charting, cost-benefit analysis, and the Risk Assessment Framework for mitigating risks. Develop strategic thinking skills with Porter’s Five Forces and competitor analysis, applicable in personal and professional contexts. Explore real-life […]
Read more
Two seated people taking notes while looking at a laptop

The Fundamentals of Business Strategy

Course Details In this course, you’ll learn about strategic management theory and its practical application in achieving long-term company goals, competitive advantage, and profitability. You’ll explore the strategic analysis, development, implementation, and evaluation processes and the foundations of strategic thinking and game theory. Gain a deeper understanding of sustainable competitive advantage in today’s dynamic, global […]
Read more