Course Tag: Problem Solving

Check out our Problem Solving Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.
Man leaning over a desk thinking and looking at his computer

Strategic Thinking 101

Course Details Learn how to think strategically with this 7-minute micro-learning module. This course distinguishes between tactical and strategic thinking and provides essential tips for developing your strategic mindset. What you’ll learn
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Decision Making 101: Facts vs. Opinions

Course Details Separating facts from opinions is a critical component of good decision-making. Facts are defined as “statements supported by verifiable evidence.” Opinions are beliefs or personal judgments that cannot be supported by verifiable proof. This course will discuss the different types of facts and how careful observation of hard evidence is essential to making […]
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Man in buttoned shirt thinking and working on a laptop

Basics of Problem Solving and Resolution

Course Details This course will teach you the systematic problem-solving process to enable you to deliver effective solutions. Through this series, you will understand the stages of creative problem-solving, making confident decisions, crisis resolution, and problem recognition and definition. You will learn to identify obstacles that hinder your desired goal and develop problem-solving skills to […]
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Stressed looking man looking at a computer monitor at night

Problem Solving 101

Course Details We all have those annoying minor problems that often crop up, but what if it’s a significant work-related problem? In this short video, you will walk through key steps in the problem-solving process, from identifying the fundamental cause to monitoring and tracking solutions. What you’ll learn
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