Course Tag: Customer Engagement

Check out our Customer Engagement Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Man infront of a laptop learning about AI

AI for Modern Customer Service Teams

Course Details In this course, you will learn about artificial intelligence (AI), how it works, and how it is revolutionizing the world as we know it. We will also explore various applications of AI, including the myths associated with it. Next, we will discuss the importance of personalization in Customer service, why it is critical […]
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Customer Experience Management: Brand Purpose & Leadership

Course Details This course’s focus is predominately given to the importance of having a brand purpose. Experts Shaun Smith and Andy Milligan will share the findings and research from their best-selling book, On Purpose: Delivering A Branded Customer Experience People Love, and some of the techniques their company, Smith+Co, uses to help organizations become purposeful […]
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Generate More Sales Leads With Social Selling

Course Details Do you understand sales methodology but have not yet mastered social selling? Do you feel as if you’re not getting the crucial results from social media that lead to sales conversations? Are you ready to learn how to use social media to develop business leads into sales conversations? Then this Social Selling course […]
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How To Use Social Media For Marketing Growth

Course Details There isn’t such a thing as having a general ‘marketing plan’ — it’s a lot more complicated than that. You must constantly change your modes and strategies depending on how your product is being marketed. Social media is a perfect example of this and requires a whole new breadth of knowledge that other […]
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Woman waiting outside for transportation

Customer Experience: Mapping Customer Journeys

Course Details The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business. Nigel Greenwood spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as […]
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The Balance Between Sales & Service

Course Details The concepts of sales and service are inextricably linked and this session explains how using a service mindset will help you sell more. A lot more! But to provide great service you have to fully understand what is most important to your customers. This course demonstrates how to get into the minds of […]
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Building a Successful Customer Experience Program

Course Details In markets saturated with options, customer experience has become a key differentiator for companies. Implementing a customer experience strategy means taking an interest in the different interactions that customers have with the company and making them as positive as possible, in order to engage customers with the brand. The challenge for the company […]
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Strategic Planning Strategies

Strategic Planning Strategies

Course Details This certification teaches the importance of a strategic vision in achieving and maintaining a competitive advantage. You will learn the definition of strategic planning and the qualitative elements of a strategic vision. What you’ll learn
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Workforce Planning

Workforce Planning

Course Details This course will introduce you to workforce planning as a crucial business planning tool. It highlights the importance of strategically utilizing and developing employees’ skills to achieve the company’s vision. What you’ll learn
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How to Maintain Customer Loyalty

Course Details Brand loyalty is one of the keys to thriving and successful business. But it’s not just about the good or services you provide, your customer service representatives plays a large in customer loyalty and preserving it. What you’ll learn
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