Gladly Implementation

Documentation highlights

  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Glad App, the widget/container powering Gladly Chat embedded on your website, was previously known as Sidekick. All references to describe the Gladly Chat feature were renamed, including those on the Glady Hero Settings page. 

  • Gladly Sidekick is our AI and automation platform.

Invoices and Billing

When using Gladly, billing will vary based on the user Type – including Support Users, Task Users, Analyst Users, and Information Users. In these documents, you can learn more about how Gladly bills per user Type, as well as the Events in Gladly that will affect your billing.

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