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Gladly Implementation

Documentation highlights

  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.

  • Glad App, the widget/container powering Gladly Chat embedded on your website, was previously known as Sidekick. All references to describe the Gladly Chat feature were renamed, including those on the Glady Hero Settings page. 

  • Gladly Sidekick is our AI and automation platform.


Invoices and Billing

When using Gladly, billing will vary based on the user Type – including Support Users, Task Users, Analyst Users, and Information Users. In these documents, you can learn more about how Gladly bills per user Type, as well as the Events in Gladly that will affect your billing.

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Sign Up for Release Notes and Product Updates

Sign up to receive important product release updates and notifications.

Features and Capabilities

Get to know the many tools available to you to better serve your Customers.

Introduction to Support

An overview of how to set up your Support account.

Set Up SMS

Set up SMS number for inbound and outbound text messaging.

Most Popular

Invoice and Billing Overview

Understand the types of invoices you may get from Gladly and what to expect in each one.

Implementation Packages

Gladly offers multiple implementation packages tailored to your needs and r...
Answers Setup

Background Answers allow Agents to use templates when responding to Custome...
Historical Conversation Item Data Import

Background Gladly can import historical conversations (and their correspond...

Contact Support

Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.

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