Tip – For launched Customers only
This section is applicable to you and your team only if you’ve launched Gladly! If you are not yet launched, please continue working with your implementation team.
Designate initial support contact(s) #
Please let your implementation team know via Asana who the designated support contact(s) are for your organization. A list of emails should work for this activity!
A designated point of contact is somebody who:
- Gladly creates accounts on the Gladly service portal to enable viewing of historical/ongoing issues.
- Gladly auto-signs up to be part of the weekly email release distribution list.
Set Up Your Gladly Support contact accounts #
If you’d like to enable a user to file a support issue on your organization’s behalf, please grant them Administrator or Team Manager accounts on Gladly via the Gladly Users UI.
Accept Your Gladly Support invite #
This activity allows you to create an account so that you can view your current and historical issues in a dashboard format.
Once you are invited to Gladly Support, you will receive an email called “Welcome to Gladly Support”. This email will be from [email protected] and will look like it’s coming from “Support”.
Click on the Sign-up link in the email to finish signing up and enter your name and password:
Click Save and Continue.
Sign up for Status Page notifications #
We highly recommend signing up for Status Page notifications so that you are aware if/when Gladly plans maintenance activities or there are any major service disruptions.
To do so, go to https://gladly.statuspage.io/# and click on Subscribe to Updates. Enter your email address, phone number, or SMS number (click on the respective icon) and click on Subscribe.
In the example below, we are subscribing to “[email protected]” via email to this page: