Showing Empathy
Course Details Showing empathy is a key skill to develop in a customer service sales or leadership role. This video details ways to show empathy and how to more clearly understand it. What you’ll learn
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The Importance of Listening with Empathy
Course Details Listening is a response, a decision, and a skill. Understanding how different approaches impact your ability to connect is key to interpersonal relationships in and out of the workplace. In this course, you’ll learn what listening with empathy means, why it’s important, what gets in the way of it, and how to listen […]
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Emotional Intelligence Interpersonal Communication
Course Details Relationship management is all about interpersonal communication skills. It’s about your ability to get the best out of others, your ability to inspire and influence them, your ability to communicate and build bonds with them and your ability to help them change, grow, develop, and resolve conflict. In this course, we underline the […]
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How to Ask More Powerful Questions
Course Details Great innovation questions seek to narrow down the problem, instead of simply focusing on solutions.Working towards a goal usually involves addressing a series of questions. To simplify the process, we tend to take one idea at a time and treat it as a “will it or won’t it work” situation. This course teaches […]
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Listening Actively
Course Details Carol is very concerned because Marcus is not listening to her and after pointing it out they agree to listen to each other. Carol believes she is an expert listener, however various people in the office feel they are not being listened to. Marcus runs a listening skills session, especially for the benefit […]
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Waiting to Talk is Not Listening
Course Details To be a good manager requires many skills, and the most often-cited characteristic of great managers is listening. Many people have trouble listening because it requires turning down the “noise” in one’s own head while paying attention to others. This course reviews the steps of active listening and how to focus your attention […]
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Techniques To Reduce Bias
Course Details You may have heard about unconscious bias, and even done some training to raise your awareness about your own biases. But effectively counteracting bias requires not only awareness, but the application of structured decision making techniques that help us subject our thinking to greater scrutiny. In this interactive, game-based course, you will learn […]
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Deciphering Communications To Reduce Misunderstandings
Course Details Collaboration Everything is communication: even when we are not actually speaking in a meeting, the way we behave has a meaning that will be interpreted by our interlocutor. Because communication errors create tension and are a waste of energy, the ability to communicate well is an essential skill that everyone must cultivate carefully. […]
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Master the Basics of Human Communication
Course Details Communication depends on us understanding each other. This module looks at tips and tricks for mastering the basics of human communication, so you can avoid miscommunication. What you’ll learn
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Basics Of a Good, Well-Rounded Communicator
Course Details Are you someone looking for a clear, easy-to-understand way to improve your communication skills? This course is designed to help you build your effectiveness as a manager or leader through an interactive, self-study e-learning course that provides an introduction to communication. Using a range of realistic examples, scenarios, and challenges, this is the […]
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