Course Category: Soft Skills

Woman in black shirt talking to a seated man in a blue sweater

Body Language | The Psychology of Behaviour

Course Details Did you know that 96% of communication is non-verbal? So when you try to gauge how someone is feeling, or when they are lying, why do we look to their words for the tell-tale signs? If you want to truly understand the emotions that someone is going through, or their hidden motives, you […]
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Mastering Emotional Intelligence

Mastering Emotional Intelligence

Course Details Emotional Intelligence is the ability to recognize, understand, and manage our own emotions, as well as those of others. Self-awareness is a key component of EI, as it helps us to understand our own emotions and the impact they have on our behavior and decision-making. This course will teach you how to develop […]
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Two women standing and talking while holding mugs

Effective Verbal Communication and Listening

Course Details Face-to-face verbal workplace communications help eliminate any misunderstandings. This course investigates the importance of effective listening alongside excellent verbal skills including clarity of speech, remaining calm and focused, being polite, and following some basic rules of etiquette. What you’ll learn
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A couple seated across from a woman at a desk who is filling out forms

Listening Skills – The Ultimate Workplace Soft Skills

Course Details Listening Skills are the quiet soft skills sauce that can make or break a career. Have you ever had a client, customer, boss or colleague have to repeat things to you several times? Or look at you as if they weren’t sure you were understanding them, or even paying attention? What you’ll learn
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How To Develop Your Questioning & Listening Skills

How To Develop Your Questioning & Listening Skills

Course Details The key to gaining detailed information is effective questioning so you can provide the excellent level of service that your customers deserve. This looks at three elements you can incorporate to provide high customer service. Upon completing the course, you’ll be able to integrate paying attention, listening, and responding appropriately to your customer […]
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Two people seated at a table and working on a laptop

Showing Empathy

Course Details Showing empathy is a key skill to develop in a customer service sales or leadership role. This video details ways to show empathy and how to more clearly understand it. What you’ll learn
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Three people seated in a row while talking and smiling

The Importance of Listening with Empathy

Course Details Listening is a response, a decision, and a skill. Understanding how different approaches impact your ability to connect is key to interpersonal relationships in and out of the workplace. In this course, you’ll learn what listening with empathy means, why it’s important, what gets in the way of it, and how to listen […]
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Soft Skills

Emotional Intelligence Interpersonal Communication

Course Details Relationship management is all about interpersonal communication skills. It’s about your ability to get the best out of others, your ability to inspire and influence them, your ability to communicate and build bonds with them and your ability to help them change, grow, develop, and resolve conflict. In this course, we underline the […]
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A woman in glasses smiling and looking at the person seated to her right

How to Ask More Powerful Questions

Course Details Great innovation questions seek to narrow down the problem, instead of simply focusing on solutions.Working towards a goal usually involves addressing a series of questions. To simplify the process, we tend to take one idea at a time and treat it as a “will it or won’t it work” situation. This course teaches […]
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A woman with long red hair sitting and listening to another woman talk

Listening Actively

Course Details Carol is very concerned because Marcus is not listening to her and after pointing it out they agree to listen to each other. Carol believes she is an expert listener, however various people in the office feel they are not being listened to. Marcus runs a listening skills session, especially for the benefit […]
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