Course Category: Learning & Development

Business woman, portrait and smile at desk in office for paperwork, laptop or administration in Canada. Happy, young or confident female worker with pride planning project at table in startup company.

Customer Service Feedback Metrics

Course Details When you’re trying to improve your customer service, which you should always be doing, there are several metrics you’ll want to use. But first you need to be familiar with what they are, what they’re used for, and how the scores are calculated. In this video we’re going to look at three important […]
Read more
Information Security Governance Overview

PII Introduction and Best Practices

Course Details Personally identifiable information, or PII, is data that can identify an individual. This could include someone’s birthdate, address, phone number, etc. Think about how often you’ve entered this information online for various transactions. All of this data is being collected, analyzed, and processed by businesses and shared with other companies to gain insight […]
Read more
Man infront of a laptop learning about AI

AI for Modern Customer Service Teams

Course Details In this course, you will learn about artificial intelligence (AI), how it works, and how it is revolutionizing the world as we know it. We will also explore various applications of AI, including the myths associated with it. Next, we will discuss the importance of personalization in Customer service, why it is critical […]
Read more
Analyst reviewing data dashboard while taking notes.

Agile Business Processes

Course Details Have you heard the term “Agile” thrown around in your projects but never been properly instructed on how to get the most from the methodology? Have you been using Agile Project Management methods for some time and are looking for ways to improve your execution? Have you recently been put in charge of the budget for […]
Read more
GDPR Overview

GDPR Overview

Course Details This course covers GDPR, a data protection law designed to safeguard the personal data of EU citizens in the face of global data transfers and increasing privacy threats. What you’ll learn
Read more
An analyst takes a phone call as they review data on their computer.

Advanced Statistics and Data Mining for Data Science

Course Details Learn the art of Data Science in this comprehensive video course. Covering techniques and theories from statistics, computer science, and machine learning, you’ll master various data mining and statistical techniques. The course starts with an overview of data science projects and compares statistics and data mining. You’ll learn predictive/classification modeling using a statistical, […]
Read more
Two individuals review data together on multiple monitors.

Basic Statistics and Data Mining for Data Science

Course Details This video course provides a step-by-step introduction to data science, covering analysis and basic statistics. Learn how to analyze data and identify relevant summary statistics based on the type of data you have. What you’ll learn
Read more
Individual practices their Javascript on their computer.

Javascript for Beginners

Course Details This comprehensive course is ideal for beginners new to JavaScript or those with some prior experience. With practical projects, you’ll gain a thorough knowledge of JavaScript and be able to apply what you’ve learned. What you’ll learn
Read more
Individual reviews and works on their Javascript skills.

Javascript 101

Course Details Learn the basics of JavaScript programming language with this beginner-level course. Whether you’re new to coding or just new to JavaScript, this course is designed to help you get started. You’ll start from the very beginning and learn everything you need to know, even if you don’t have a code editor installed on […]
Read more
A web designer works on their HTML code for a website.

Basics of HTML

Course Details Learn HTML from scratch with this beginner-level course. In this microlearning, you’ll learn everything you need about HTML and develop the skills to continue learning more advanced HTML independently. No coding experience is necessary as the course is designed for beginners. What you’ll learn
Read more