Course Category: Communication

How To Develop Your Questioning & Listening Skills

How To Develop Your Questioning & Listening Skills

Course Details The key to gaining detailed information is effective questioning so you can provide the excellent level of service that your customers deserve. This looks at three elements you can incorporate to provide high customer service. Upon completing the course, you’ll be able to integrate paying attention, listening, and responding appropriately to your customer […]
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Two people seated at a table and working on a laptop

Showing Empathy

Course Details Showing empathy is a key skill to develop in a customer service sales or leadership role. This video details ways to show empathy and how to more clearly understand it. What you’ll learn
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Three people seated in a row while talking and smiling

The Importance of Listening with Empathy

Course Details Listening is a response, a decision, and a skill. Understanding how different approaches impact your ability to connect is key to interpersonal relationships in and out of the workplace. In this course, you’ll learn what listening with empathy means, why it’s important, what gets in the way of it, and how to listen […]
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A man seated and facing a woman in a yellow shirt while talking

Listening With Empathy

Course Details It’s frustrating when communication breaks down. And it’s often listening (or a lack of it) that’s to blame. With this course, you can learn how to listen and help others feel seen and heard. What you’ll learn
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Soft Skills

Emotional Intelligence Interpersonal Communication

Course Details Relationship management is all about interpersonal communication skills. It’s about your ability to get the best out of others, your ability to inspire and influence them, your ability to communicate and build bonds with them and your ability to help them change, grow, develop, and resolve conflict. In this course, we underline the […]
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A woman in glasses smiling and looking at the person seated to her right

How to Ask More Powerful Questions

Course Details Most breakthrough innovations began with a question such as “What if?” or a “I wonder?” We often neglect to use the power of questions to focus attention, stimulate ideas, and generate curiosity. These are all very desirable actions that can happen at the prompt of a good question. In this course, you will […]
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A woman with long red hair sitting and listening to another woman talk

Listening Actively

Course Details Carol is very concerned because Marcus is not listening to her and after pointing it out they agree to listen to each other. Carol believes she is an expert listener, however various people in the office feel they are not being listened to. Marcus runs a listening skills session, especially for the benefit […]
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A man in a blue shirt sitting and looking at another person talking

Waiting to Talk is Not Listening

Course Details To be a good manager requires many skills, and the most often-cited characteristic of great managers is listening. Many people have trouble listening because it requires turning down the “noise” in one’s own head while paying attention to others. This course reviews the steps of active listening and how to focus your attention […]
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Techniques To Reduce Bias

Techniques To Reduce Bias

Course Details You may have heard about unconscious bias, and even done some training to raise your awareness about your own biases. But effectively counteracting bias requires not only awareness, but the application of structured decision making techniques that help us subject our thinking to greater scrutiny. In this interactive, game-based course, you will learn […]
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