Course Category: Certificate Course

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Dealing with Difficult Customers: Achieving Mastery

Course Details Being able to effectively manage upset customers and their complaints is a key skill in any organization. Quite often this trying time with customers can be the make or break of a customer relationship as well as negative word of mouth. This complaints handling course will give you all the skills required to […]
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Woman smiling while looking at her computer

Mastering Customer Service

Course Details An effective customer service strategy is not just about answering the phone. It’s about providing value to the customer throughout their entire experience with your company. Don’t just “deal with your customers.” Help them and offer solutions that could enhance their experience with you. Be the best version of yourself, available to them […]
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Woman taking a photo with her cellphone of an open package

Generate More Sales Leads With Social Selling

Course Details Do you understand sales methodology but have not yet mastered social selling? Do you feel as if you’re not getting the crucial results from social media that lead to sales conversations? Are you ready to learn how to use social media to develop business leads into sales conversations? Then this Social Selling course […]
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Woman recording herself with her cellphone while opening boxes

How To Use Social Media For Marketing Growth

Course Details There isn’t such a thing as having a general ‘marketing plan’ — it’s a lot more complicated than that. You must constantly change your modes and strategies depending on how your product is being marketed. Social media is a perfect example of this and requires a whole new breadth of knowledge that other […]
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Image of a floor stand LCD screen in a women's clothing store

Master customer satisfaction to build a great business

Course Details Master customer satisfaction to build a great business. Identify the key things which will make the difference for you. Do you want to improve customer satisfaction? Are you really making your customers happy? Are you focusing on customer experience management in your business? Are you doing everything you can to give your clients […]
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Master Virtual Communication Skills And Confidence

Master Virtual Communication Skills And Confidence

Course Details Do you want to become a master in communications? Do you want to learn how to strengthen your communication skills and apply them in a virtual environment? Do you want to learn to effectively engage your virtual audience and pitch successfully through this medium? If so, this certification is designed for you. The […]
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Mastering Emotional Intelligence

Mastering Emotional Intelligence

Course Details Having a solid understanding of emotions, be it our own emotions or the emotions of others, helps us to be better people, particularly in the workplace. When we develop and use our emotional intelligence, it helps us reduce stress, prevent conflict, and develop better work relationships, resulting in higher quality work and productivity. […]
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Administrator Certificate Course

Course Description The Administrator role in Glady is the ultimate user role in Gladly and provides access to settings and configurations for everything in Gladly. This certificate course is designed to help you become familiar and comfortable with managing Gladly and configuring settings and features only available to Administrators. What you’ll learn This certificate course […]
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Team Manager Certificate Course

Course Description Team Managers are critical in the day-to-day operations of a contact center. This certificate course is designed to help you understand how to run your contact center using Gladly as a Team Manager, along with the settings and features you need to be familiar with while working in Gladly. What you’ll learn Who […]
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Support Hero Certificate Course

Course Description Are you new to Gladly as Support Hero? You’ve come to the right place! This certificate course is designed to teach everything you need to know to work in Gladly and provide radically personal service. What you’ll learn Of course, it’s not all about Customers; it’s also about YOU! You are the Hero […]
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