Course Category: Certificate Course

Gladly Routing Logic Certificate Course

Course Description In a busy contact center, every second matters. Ensuring you’ve optimized your Gladly instance to meet your organization’s needs is vital. Gladly employs a sophisticated Routing Engine that intelligently delivers each Customer to an Agent, ensuring an ideal service experience. This certification course will teach you how to optimize routing to operate a […]
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Leadership and Team Development

Course Details Everyone remembers why they left a job. Whether it’s a bad manager, toxic work culture, or a better opportunity, these experiences are what shape your journey to leadership. In this course, Co-Founder of the wellbeing platform, Kona, and remote work influencer Yen Tan shares their expertise in building a people-first work environment. Yen […]
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A professional gives a presentation to a large group at a conference.

Public Speaking Mastery

Course Details This course is for those who want to master the art of public speaking. The content includes exercises for centering and grounding that remove anxiety, develop powerful energy and presence, and guidance in creating a compelling message. What you’ll learn
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Dealing with Difficult Customers: Achieving Mastery

Course Details Dealing with difficult customers is not only an important part of your service, it’s essential for building lasting and mutually beneficial relationships. This course provides strategies for helping you understand your customers from their point of view so you can identify their hidden needs. You will learn how to control your own behavior […]
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Mastering Customer Service

Course Details An effective customer service strategy is not just about answering the phone. It’s about providing value to the customer throughout their entire experience with your company. Don’t just “deal with your customers.” Help them and offer solutions that could enhance their experience with you. Be the best version of yourself, available to them […]
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Generate More Sales Leads With Social Selling

Course Details Do you understand sales methodology but have not yet mastered social selling? Do you feel as if you’re not getting the crucial results from social media that lead to sales conversations? Are you ready to learn how to use social media to develop business leads into sales conversations? Then this Social Selling course […]
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Master customer satisfaction to build a great business

Course Details Master customer satisfaction to build a great business. Identify the key things which will make the difference for you. Do you want to improve customer satisfaction? Are you really making your customers happy? Are you focusing on customer experience management in your business? Are you doing everything you can to give your clients […]
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Master Virtual Communication Skills And Confidence

Master Virtual Communication Skills And Confidence

Course Details Do you want to become a master in communications? Do you want to learn how to strengthen your communication skills and apply them in a virtual environment? Do you want to learn to effectively engage your virtual audience and pitch successfully through this medium? If so, this certification is designed for you. The […]
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Mastering Emotional Intelligence

Mastering Emotional Intelligence

Course Details Emotional Intelligence is the ability to recognize, understand, and manage our own emotions, as well as those of others. Self-awareness is a key component of EI, as it helps us to understand our own emotions and the impact they have on our behavior and decision-making. This course will teach you how to develop […]
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Administrator Certificate Course

Course Description The Administrator role in Glady is the ultimate user role in Gladly and provides access to settings and configurations for everything in Gladly. This certificate course is designed to help you become familiar and comfortable with managing Gladly and configuring settings and features only available to Administrators. What you’ll learn This certificate course […]
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