All Courses
Call Listen, Coach, and Join
Categories:
Gladly Software Courses,
Work In Gladly,
Time
20 min
Course Description
Use the call Listen, Coach, and Join feature to support Agents when they need help assisting Customers in real-time and to support your QA processes.
What you’ll learn
- How to use the Listen, Coach, and Join to support Agents on live calls.
- How to listen to calls.
- How to coach Agents while they’re talking to Customers.
- How to join or take over a call when needed.
Who should take this course
Administrators, Team Managers, or Agent Plus user roles.
