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Team Manager Certificate Course
Solidify your knowledge as a Team Manager working in Gladly
Categories:
Gladly Software Courses,
Work In Gladly,
Administrators, Team Managers, Compliance Administrators,
Time
1 hr 25 min
Course Description
Team Managers are critical in the day-to-day operations of a contact center. This certificate course is designed to help you understand how to run your contact center using Gladly as a Team Manager, along with the settings and features you need to be familiar with while working in Gladly.
What you’ll learn
- An overview of the management tools and features you will use daily to run your contact center.
- How to use some of Gladly’s administrative tools and reporting functions that are available to you as a Manager.
- How to feel confident using Gladly as a Manager as you manage your contact center.
Who should take this course
This course is for Team Managers and Administrators.
Complete the Support Hero Certificate Course before you proceed
If you are a Team Manager or an Administrator in Gladly, we recommend completing the Support Hero/Gladly Agent certificate course before taking this Team Manager certificate course.
Course Content
Getting Started as a Manager in Gladly
Feature Management
Call Listen, Coach, and Join
Answers Management
