All Courses
Build and Manage an IVR
Categories:
Gladly Software Courses,
Channel Features,
Voice,
Time
30 min
Course Description
Learn how to build a world-class IVR experience to ensure your Voice Customers are routed to the appropriate team for assistance.
What you’ll learn
- What an IVR is and all its relevant elements.
- How to create and build your first IVR.
- How to add and manage IVR nodes.
- How to use update IVR as your Contact Center requirements evolve.
Who should take this course
This course is for Administrators.
