Course Tag: Role: Analyst

Administrator Certificate Course

Course Description The Administrator role in Glady is the ultimate user role in Gladly and provides access to settings and configurations for everything in Gladly. This certificate course is designed to help you become familiar and comfortable with managing Gladly and configuring settings and features only available to Administrators. What you’ll learn This certificate course […]
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Support Hero Certificate Course

Course Description Are you new to Gladly as Support Hero? You’ve come to the right place! This certificate course is designed to teach everything you need to know to work in Gladly and provide radically personal service. What you’ll learn Of course, it’s not all about Customers; it’s also about YOU! You are the Hero […]
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How to Work With Routing and Rules

Course Description Every second matters in a busy contact center. Routing and Rules will help you optimize your workforce and keep things running smoothly. Learn how Routing and Rules can help you operate a smooth-running Contact Center. What you’ll learn Who should take this course This course is for Administrators.
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Personalize Routing With People Match

Course Description Have Customers you’d like to prioritize? Get your Customers the help they need at the right time with People Match. Learn how People Match can help you route your priority Customers to the Agents that can best help them. What you’ll learn Who should take this course This course is for Administrators.
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How to Work With Insight Builder

Course Description Use Insight Builder to craft and visualize detailed reports from your Gladly data. Get started on all the basics of building reports, how to utilize datasets, and address typical questions about your Gladly data. What you’ll learn Insight Builder is an add-on feature in Gladly and requires activation. Who should take this course […]
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How to Work With OOTB Reports and Dashboards

Course Description As you know, Gladly is a full-featured CX platform! We offer you the tools you need to engage with Customers across a variety of Channels and touchpoints. Gladly also offers many different types of reports that will help you answer questions related to the operation of your Customer Service Center. This course will help you […]
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