Course Tag: Presentations

Check out our Presentations Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

A professional gives a presentation to a large group at a conference.

Public Speaking Mastery

Course Details This course is for those who want to master the art of public speaking. The content includes exercises for centering and grounding that remove anxiety, develop powerful energy and presence, and guidance in creating a compelling message. What you’ll learn
Read more
Person addresses a remote team through a video call while presenting an idea.

Influence: Getting Others to Follow Your Lead

Course Details Likability is the core of all positive interpersonal relationships. This course will show you how to increase your likability and create good impressions that inspire others to take action. Discover the key things to note regarding how your body language, speech, and energy levels influence others. What you’ll learn
Read more
Man standing in front of a chalkboard while talking to colleagues

Training Evaluation: People and Processes

Course Details This course provides a comprehensive understanding of critical observation skills relevant to individuals across all professions. Participants will learn to analyze the details beyond surface-level communication and explore the deeper meaning of various aspects of work. By training in critical observation, participants will be better equipped to understand the rationale behind people and […]
Read more
Man thinking and typing on a laptop while taking notes

Non-Trainer: Facilitation Skills

Course Details The pace of change is accelerating, so employees must continuously update their skills and explore new opportunities. In this course, you will discover that developing people involves many activities, of which training is perhaps the most important. You don’t have to become a professional trainer, but the techniques covered in this course will […]
Read more
Mastering Emotional Intelligence

Mastering Emotional Intelligence

Course Details Emotional Intelligence is the ability to recognize, understand, and manage our own emotions, as well as those of others. Self-awareness is a key component of EI, as it helps us to understand our own emotions and the impact they have on our behavior and decision-making. This course will teach you how to develop […]
Read more
Master the Basics of Human Communication

Master the Basics of Human Communication

Course Details Communication depends on us understanding each other. This module looks at tips and tricks for mastering the basics of human communication, so you can avoid miscommunication. What you’ll learn
Read more
Basics of a Good, Well-Rounded Communicator

Basics Of a Good, Well-Rounded Communicator

Course Details Are you someone looking for a clear, easy-to-understand way to improve your communication skills? This course is designed to help you build your effectiveness as a manager or leader through an interactive, self-study e-learning course that provides an introduction to communication. Using a range of realistic examples, scenarios, and challenges, this is the […]
Read more