Course Tag: People Management

Check out our People Management on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Three women sitting around a table giving support to the woman in the center who is sad

Maintaining Positive Relationships and Managing Conflict

Course Details Lean and investigate the key values that help to develop and maintain harmonious, positive working environments. Take a look at enhancing your understanding of yourself and others. Of course, no situation is perfect, so this course also investigate strategies for positive management of difficult discussions and conflict. What you’ll learn
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Three people standing around a computer screen reviewing headshots

Team Building: Conflict Resolution in Teams

Course Details When teams are performing at their best, excellent results can be achieved, so it’s important for everyone in a team to understand what it takes to make a high-performing team. Some conflict is natural in teams, and there are different ways it can be handled. All conflicts have one bottom-line trigger — differences […]
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Woman sitting at a white table, reviewing a sheet of paper while leaning on her hand

Conflict Resolution for Managers

Course Details For leaders, the rule is: intervene as little as possible, but as much as necessary in a conflict involving their own employees. As a starting point, it is important to also recognize hidden conflicts and assess their severity. The theoretical basis for this is provided by Friedrich Glasl’s model of the nine stages […]
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Two professionals arguing while seated around a table

How To Mediate Conflicts

Course Details Medicating conflicts is a powerful skill that every leader should master. Team members can also benefit from learning to resolve conflict can damage morale, negatively affect work performance, and can even lead to legal issues for the organization. Unhealthy conflict needs to be resolved quickly, and workplace mediation can be an effective approach. […]
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Group of professionals talking around a table while one woman looks stressed

Surviving Team Conflicts

Course Details Too much energy is wasted on wars at work. Peace and harmony is good for health and well being. This interactive course is designed to help teams work together more cooperatively by resolving and mediating conflicts, and developing powerful strategies to improve their collaboration. Plot: Carol is attempting to mediate a dispute between […]
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