Course Tag: Leadership

Check out our Leadership Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

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Coaching: Frontline Leadership Success

Course Details Good coaching makes everything easier. When you coach well, it leads your team to self-efficacy. You foster team’s full of accountability and ownership. You empower people to lead from within and effectively manage their own goals and pursuits. When you coach well, you actually manage less. In this course drawn from more than […]
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Three women sitting around a table giving support to the woman in the center who is sad

Building and Maintaining Relationships

Course Details Emotionally intelligent leaders invest in building relationships. Investing time and effort in creating and nourishing strong relationships with colleagues helps motivate them to accomplish their tasks. A leader builds close bonds with colleagues and clients to create a strong network of allies inside and outside the organization. Leaders who connect with team members, […]
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Group of professionals talking around a table while one woman looks stressed

How to Resolve Team Conflicts

Course Details How to Resolve Team Conflicts is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters, simple messages and skills for resolving clashes with coworkers. In this course you will learn how to discuss and resolve issues, speak assertively, communicate with care, and make others feel […]
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Woman in striped shirt talking to two men seated at a work table

Managing Conflict: The 5 Options of Conflict Resolution

Course Details Depending on the situation itself and the people involved, there is no one way of dealing with a conflict situation. The Skillshub “The 5 Options Of Conflict Resolution” course refers to the Thomas-Kilmann conflict model, that uses two dimensions of assertiveness and cooperativeness to produce five methods of dealing with conflict. Once the […]
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Lead With Confidence

Course Details Lead With Confidence shows the power of non-verbal communication and how to use body language and eye contact to demonstrate leadership confidence; Practice techniques to exude confidence when speaking to others. Stuff happens. Maybe your team responds to an idea in a way you never expected. Maybe the people who were supposed to […]
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A couple seated across from a woman at a desk who is filling out forms

Listening Skills – The Ultimate Workplace Soft Skills

Course Details Listening Skills are the quiet soft skills sauce that can make or break a career. Have you ever had a client, customer, boss or colleague have to repeat things to you several times? Or look at you as if they weren’t sure you were understanding them, or even paying attention? What you’ll learn
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