Course Tag: Goals

Check out our Goals Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

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Developing as a Leader & Manager

Course Details Establish yourself as an indispensable leader within your organization. Bad management is the main reason people leave their jobs. 50% of adults in the US have left a position to get Away from their manager. Transitioning into a leadership role can be challenging. This detailed Leadership course guides you on inspiring employees, communicating […]
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Person reviews their goals on several monitor screens.

SMART Goal Setting

Course Details When a team works at its best, it can achieve excellent results. To achieve this, everyone on the team must understand what it takes to create a high-performing team. This course will teach you how to create a high-performing team by setting effective goals. The course will cover the four rules for effective […]
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A virtual team works on their goals on a video call.

Collaborative Goal Setting

Course Details Discover how goal-setting can improve your results and provide clarity, purpose, and meaning to your work in this course. Collaborate with your team members to create goals connected to the company’s overall success. This course will allow you to gain greater understanding, ownership, and agreement through collaboration, driving tremendous success and results. With […]
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Goal Setting For Business Leaders And Executives

Course Details In this course, learn to set and achieve goals for start-up and small business growth. Discover the science behind goal-setting and its power to boost focus, motivation, and results. Equip yourself with the knowledge, tools, and techniques to create a robust growth strategy and implement it effectively, taking your business to new levels […]
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Strategic Thinking: Tools and Techniques

Course Details In this course, learn essential decision-making tools like the Decision Tree Model, RAM Matrix, SPADE, and BRIDGeS for multi-context decisions. Discover RACI responsibility charting, cost-benefit analysis, and the Risk Assessment Framework for mitigating risks. Develop strategic thinking skills with Porter’s Five Forces and competitor analysis, applicable in personal and professional contexts. Explore real-life […]
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The Fundamentals of Business Strategy

Course Details In this course, you’ll learn about strategic management theory and its practical application in achieving long-term company goals, competitive advantage, and profitability. You’ll explore the strategic analysis, development, implementation, and evaluation processes and the foundations of strategic thinking and game theory. Gain a deeper understanding of sustainable competitive advantage in today’s dynamic, global […]
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Strategic Thinking 101

Course Details Learn how to think strategically with this 7-minute micro-learning module. This course distinguishes between tactical and strategic thinking and provides essential tips for developing your strategic mindset. What you’ll learn
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Decision Making 101: Facts vs. Opinions

Course Details Separating facts from opinions is a critical component of good decision-making. Facts are defined as “statements supported by verifiable evidence.” Opinions are beliefs or personal judgments that cannot be supported by verifiable proof. This course will discuss the different types of facts and how careful observation of hard evidence is essential to making […]
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Team Goal Setting

Course Details When teams are performing at their best, unbelievable results can be achieved. By setting the right goals, prioritizing what’s most important, and organizing urgency, you can improve team performance and deliver larger organizational objectives. In this course, you will learn how to make this ambition a reality, exploring effective strategies for getting the […]
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Multi-level Goal Setting

Course Details Goal setting is essential for individual, team, and company performance. Consistent and desired success only occurs with goals for everyone. Goals keep us focused, help us change our behaviors, and lead us to try new and different things. What you’ll learn
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