Course Tag: Communication Skills

Check out our Communication Skills Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Person reviews a presentation they are planning for a team they manage.

Leadership 201

Course Details Learn the basic principles of leadership and develop management skills to build a successful team with training from ILM, the UK’s top voice on leadership and management. Whether new to management or looking to improve team performance, this course will equip you with the knowledge and tools to become an effective leader. What […]
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A manager sits at a computer as they review a new presentation they created.

Leading with Empathy

Course Details With new skills required in today’s rapidly changing world, empathy is crucial for solid leadership. You will join Tim Spengler in this course to learn about becoming a more empathetic leader. Gain tools and strategies to create a happier, healthier, and more productive work environment. This course will equip you with the skills […]
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A manager reviews team feedback on their computer.

Leadership 101

Course Details This course introduces foundational leadership concepts, highlighting the importance of authentic leadership in maintaining a successful team. Leaders must earn their team’s confidence, respect, and cooperation to maximize effort toward achieving shared goals. What you’ll learn
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A professional stands in front of their computers.

Developing as a Leader & Manager

Course Details Establish yourself as an indispensable leader within your organization. Bad management is the main reason people leave their jobs. 50% of adults in the US have left a position to get Away from their manager. Transitioning into a leadership role can be challenging. This detailed Leadership course guides you on inspiring employees, communicating […]
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Man standing in front of a chalkboard while talking to colleagues

Training Evaluation: People and Processes

Course Details This course provides a comprehensive understanding of critical observation skills relevant to individuals across all professions. Participants will learn to analyze the details beyond surface-level communication and explore the deeper meaning of various aspects of work. By training in critical observation, participants will be better equipped to understand the rationale behind people and […]
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Man thinking and typing on a laptop while taking notes

Non-Trainer: Facilitation Skills

Course Details The pace of change is accelerating, so employees must continuously update their skills and explore new opportunities. In this course, you will discover that developing people involves many activities, of which training is perhaps the most important. You don’t have to become a professional trainer, but the techniques covered in this course will […]
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woman writing on post-it notes hung on wall while male colleague watches

Coaching: Guiding All Forms of Customer Communication

Course Details This course emphasizes the significance of extending courteous and respectful behavior to the organization’s internal and external customers. Participants will learn how workplace conflicts, drama, or a lack of respect can hinder organizational efficiency and adversely impact customer service. The training will help foster a culture of civility and professionalism to create a […]
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Two men talking with coffee mugs in front of them

Feedback & Difficult Conversations

Course Details We all know that feedback can be a double-edged sword – it can either lift us up or bring us down. But what if we told you that the key to giving and receiving feedback starts with ourselves? In this course, we’ll teach you how to provide constructive feedback that helps you improve. […]
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Man and woman in office chatting and looking at computer

Coaching: Mentoring Your Peers

Course Details Discover the power of peer mentoring and how it can help you grow. In this course, you will learn how to actively mentor those around you by sharing your knowledge, experience, and insights. In this course, you’ll learn how to effectively mentor your peers while being able to identify eight different types of […]
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Seated man and woman talking

Practicing Empathy in Customer Service

Course Details When an emotional customer pops up in front of you, what do you do? Listen to them and deal with their problem? Sure. But that might not be enough to make the customer feel understood. Can you be empathetic enough to provide great customer service? Having customer empathy means that you can recognize […]
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